Mary Pitts
Dearborn,Michigan
Summary
Results-driven Executive Administrative Assistant with a proven record in managing sensitive information and optimizing office systems. Strong problem-solving skills and effective communication foster seamless coordination across departments, enhancing overall service delivery.
Overview
31
31
years of professional experience
Work History
Executive Administrative Assistant/Receptionist Administrator
City Od Inkster Fire Department
Inkster, MI 48141
07.2016 - 03.2026
- Supported human resources initiatives by coordinating interviews and assisting with new hire orientations.
- Handled confidential and sensitive information with discretion and tact.
- Filed paperwork and organized computer-based information.
- Managed mail and both incoming and outgoing correspondence, mail, email and faxes.
- Completed bi-weekly payroll for 20 employees.
- Optimized organizational systems for payment collections, AP/AR, deposits, and recordkeeping.
Reservation Agent/Customer Service Representative
United Airlines
Dearborn, MI 48124
01.2005 - 09.2012
- Resolved customer inquiries about flight reservations and itinerary changes.
- Managed booking systems to ensure accurate reservation entries and updates.
- Coordinated with multiple departments to streamline customer service processes.
- Trained new team members on reservation protocols and system navigation.
Data Entry Clerk/Receiving Clerk
General Motors, GM
Romulus, MI
01.1998 - 01.2004
- Processed high volumes of data entries with accuracy and attention to detail.
- Sorted documents and maintained organized filing process.
- Maintained files, records, and chronologies of entry activities.
- Managed inbound shipments and verified accuracy of received materials against purchase orders.
Front End Team Member/Cashier Assistant
Walmart
Taylor, MI
01.1995 - 01.1999
- Processed customer transactions efficiently using point-of-sale systems.
- Resolved customer inquiries and complaints, ensuring high satisfaction levels.
- Maintained accurate cash drawer and balanced end-of-shift reports.
- Managed high-volume customer queues efficiently, minimizing wait times while maintaining exceptional service standards.
Education
No Degree - Business Administration/Accounting
Kellogg Community College
Battle Creek, MI01-1985
Skills
- Customer service
- Office management
- Documentation and reporting
- Travel arrangements
- Spreadsheet creation
- Administrative support
- Professional and mature
- Strong problem solver
- Phone etiquette
- Customer Service-oriented
Timeline
Executive Administrative Assistant/Receptionist Administrator
City Od Inkster Fire Department
07.2016 - 03.2026
Reservation Agent/Customer Service Representative
United Airlines
01.2005 - 09.2012
Data Entry Clerk/Receiving Clerk
General Motors, GM
01.1998 - 01.2004
Front End Team Member/Cashier Assistant
Walmart
01.1995 - 01.1999
No Degree - Business Administration/Accounting
Kellogg Community College