Mary Price
US Health Advisors, Life And Health Insurance
Memphis,TN
12
years of professional experience
Knowledgeable and dedicated customer service professional with extensive experience in Sales and Health industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Work History
Agent Services Representative
6 Years 6 Months- Enrolled and sold products and services via inbound phone calls, email and chat.
- Provided accurate information by utilizing proper systems, department tools and product brochures.
- Reached out to customers after completed sales to suggest additional service or product purchases and inquire about needs or concerns.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Handled over 100 calls per shift signing up new customers, retrieving customer data, presenting relevant product information and cancelling services.
Server
5 Years 3 Months- Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
- Upsold high-profit items such as appetizers and mixed drinks to enhance sales numbers.
- Used slow periods to restock supplies, ice, trays and delivery bags.
- Cultivated warm relationships with regular customers.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Maintained thorough menu knowledge to sufficiently answer questions regarding menu item sourcing, ingredients and cooking methods.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Displayed enthusiasm and promoted excellent service to customers, successfully increasing referrals and walk-in business.
- Presented menus to patrons promptly after seating and answered questions about menu items, making recommendations upon request.
- Supported needs of 25- person wait staff who attended to specific needs of countless customers daily for Chili's restaurant with social relevancy and intentionality
Personal Home Health Aide
2 Years 11 Months- Provided mobility assistance such as walking and regular exercising.
- Traveled to clients' homes to complete healthcare services and promote continuity of care.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome and adapt to mobility restrictions.
- Developed rapport to create safe and trusting environment for care.
- Assisted disabled clients to support independence and well-being.
- Transported clients for medical and personal outings.
- Constructed cognitively stimulating activities.
Education
Associate of Arts - General Studies
High School Diploma
Skills
Sales expertise
Multi-line phone talent
Report preparation
Professional telephone demeanor
Complaint resolution
Service standard compliance
Timeline
Agent Services Representative
US Health Advisors, Life And Health Insurance
02.2020 - CurrentRead More
Personal Home Health Aide
Public Partnerships
05.2016 - 04.2019Read More
Server
Chili's Bar And Grill
06.2014 - 09.2019Read More
Briarcrest
High School Diploma
Read More
University of Memphis
Associate of Arts from General Studies
Read More