Mary Ramirez
Rotan ,TX
Summary
Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience.
Overview
18
18
years of professional experience
1
1
Certification
Work History
Self Employed
Self Employed Insurance Group
Rotan, TX
06.2020 - Current
- Identified needs of customers promptly and efficiently.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Assisted with customer requests and answered questions to improve satisfaction.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Maintained updated knowledge through continuing education and advanced training.
- Displayed strong telephone etiquette, effectively handling difficult calls.
- Exceeded customer satisfaction by finding creative solutions to problems.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
Sales Associate
Farmers Insurance Exchange
Fort Worth , TX
06.2016 - 06.2020
- Helped customers find specific products, answered questions, and offered product advice.
- Engaged customers in friendly, professional dialogue to determine needs.
- Answered incoming telephone calls to provide store, products and services information.
- Developed trusting relationships with customers by making personal connections.
- Assessed customer needs to provide assistance and information on product features.
- Maintained knowledge of current promotions, exchange guidelines, payment policies, and security practices.
- Collected payments and provided accurate change.
- Assisted teammates with sales-processing tasks to meet daily sales goals.
- Trained new team members in cash register operation, stock procedures, and customer services.
Inbound Call Center Agent
AGEIS
Fort Worth , TX
06.2006 - 06.2016
- Accepted inbound calls and reached out to connect with customers in need of service and support.
- Answered inbound calls to provide information, answer questions or discuss payment options.
- Performed outbound calls when required by contacting existing or potential customers.
- Utilized knowledge base resources to provide accurate answers to customers' questions or concerns.
- Maintained call logs and records of customer interactions, recording details of inquiries, comments, and complaints.
- Followed up with customers to ensure their satisfaction with the resolution of their inquiries.
- Explained technical concepts in simple terms that customers could understand easily.
- Answered incoming customer calls regarding products and services, providing information, troubleshooting issues, and resolving complaints.
- Recommended additional products or services that may be beneficial to customers.
- Monitored system performance metrics such as average speed of answer, abandonment rate.
- Assisted customers in navigating websites or mobile applications when necessary.
- Provided feedback on product quality, usability, and functionality based on customer input.
- Provided personalized customer service by responding promptly to customer inquiries in a professional manner.
- Cross-sold products and services when appropriate according to company guidelines.
Education
Some College (No Degree) - Business Administration
South Plains College
Lubbock TX Skills
- Organization
- Flexible and Adaptable
- PPE use
- Remote Office Availability
- Medicare Products certified
- Multitasking
- Decision-Making
- Verbal Communication
Certification
- TX Insurance License both Life and Health and P&C
Languages
Spanish
Professional
Timeline
Self Employed
Self Employed Insurance Group
06.2020 - Current
Sales Associate
Farmers Insurance Exchange
06.2016 - 06.2020
Inbound Call Center Agent
AGEIS
06.2006 - 06.2016
Some College (No Degree) - Business Administration
South Plains College
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