MARY RAMIREZ
ORANGE GROVE,TX
Summary
Dynamic customer service professional with extensive experience at FIRST DATA CORPORATION, excelling in problem resolution and active listening. Proven track record of enhancing customer satisfaction through effective communication and critical thinking. Skilled in payment processing and complaint handling, consistently delivering high-quality service in fast-paced environments.
Overview
22
22
years of professional experience
Work History
Customer Service Representative
FIRST DATA CORPORATION
02.2006 - 09.2009
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Managed high-volume call traffic while maintaining quality service standards.
- Developed and maintained knowledge of products, services, and policies to assist customers effectively.
- Trained new team members on customer service protocols and operational procedures.
411 DIRECTORY ASST.
Pacific Bell Telephone and Southwestern Bell Telephone
07.1996 - 06.2005
- Coordinated cross-functional communication to streamline project workflows and enhance team collaboration.
- Developed and maintained filing systems for efficient document retrieval and compliance adherence.
- Assisted in scheduling and organizing meetings, ensuring timely distribution of agendas and materials.
- Implemented process improvements that increased operational efficiency within administrative functions.
- Trained new staff on office procedures, fostering a collaborative and informed work environment.
Customer Care Representative
SECURITY PACIFIC BANK and BANK OF AMERICA BANK
01.1988 - 06.1994
- Resolved customer inquiries through multiple channels, ensuring high satisfaction levels.
- Trained and mentored new staff on customer care protocols and systems.
- Developed and implemented process improvements to enhance service efficiency.
- Analyzed customer feedback to identify trends and recommend solutions.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Assisted call-in customers with questions and orders.
Cashier
ANAHEIM PRODUCE and GROCERY MARKET
05.1987 - 11.1989
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash drawer, ensuring accuracy in daily reconciliations.
- Assisted in training new cashiers on operational procedures and customer service standards.
- Resolved customer inquiries and complaints to enhance satisfaction and retention.
- Maintained cleanliness and organization of checkout area to streamline operations.
- Monitored inventory levels and communicated restocking needs to management effectively.
- Greeted customers entering store and responded promptly to customer needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Education
Certificate - ACCOUNTING And BOOKKEEPING AND DATA ENTRY
ADELPHI BUSINESS COLLEGE
Anaheim, CA05-1987
High School Diploma -
FOY H. MOODY HIGH SCHOOL
Corpus Christi, TX05-1971
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Problem resolution
- Call center experience
- Complaint handling
- Payment processing
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Customer Service Representative
FIRST DATA CORPORATION
02.2006 - 09.2009
411 DIRECTORY ASST.
Pacific Bell Telephone and Southwestern Bell Telephone
07.1996 - 06.2005
Customer Care Representative
SECURITY PACIFIC BANK and BANK OF AMERICA BANK
01.1988 - 06.1994
Cashier
ANAHEIM PRODUCE and GROCERY MARKET
05.1987 - 11.1989
Certificate - ACCOUNTING And BOOKKEEPING AND DATA ENTRY
ADELPHI BUSINESS COLLEGE
High School Diploma -
FOY H. MOODY HIGH SCHOOL