Mary Redeker
Fruita,CO
Overview
11
11
years of professional experience
Work History
Medical Billing Agent
Axis Billing
Rockford, IL
08.2018 - Current
- Maintain strong professional rapport with vendors and Clients.
- Answer customer questions on complicated billing issues to maintain high satisfaction levels.
- Compile and process data for billing purposes utilizing billing software programs.
- Perform follow up activities on unpaid claims with insurance companies by phone, written, online, and email correspondence.
- Maintain accurate patient data in electronic health records system.
- Research discrepancies between billed charges and payments received from insurance companies.
- Communicate with insurance representatives to complete claims processing or resolve problem claims.
Response Center Representative
Lutheran Hour Ministries
Saint Louis, Missouri
06.2015 - 12.2016
- Answered customer inquiries promptly and professionally.
- Established positive relationships with customers through effective communication techniques.
- Engaged with customers and offered spiritual support.
- Answered phone calls and directed them to appropriate LHM personnel.
- Educated customers on LHM product features and benefits to ensure product satisfaction.
- Participated in team meetings, collaborating on LHM program discussions.
- Processed customer orders and collected payment information.
Comfort Dog Handler-Volunteer
Lutheran Church Charities Comfort Dog Ministry
Saint Louis, Missouri
08.2013 - 06.2015
- Deployed comfort dog to nursing homes and hospitals.
- Facilitated interaction between the comfort dog and client.
- Provided comfort, compassion, and care by listening to, and praying with clients.
- Enabled mentally challenged people break through developmental barriers through comfort dog interaction.
Education
BBA - Marketing
University of Wisconsin
Milwaukee12-1985
Skills
- Customer service excellence
- Microsoft Office
- Records Management
- Telephone reception
- Multitasking and Organization
- Account follow-up
- Order Processing
- Complaint resolution
Timeline
Medical Billing Agent
Axis Billing
08.2018 - Current
Response Center Representative
Lutheran Hour Ministries
06.2015 - 12.2016
Comfort Dog Handler-Volunteer
Lutheran Church Charities Comfort Dog Ministry
08.2013 - 06.2015
BBA - Marketing
University of Wisconsin