Summary
Overview
Work History
Education
Skills
Certification
Languages
Interests
Timeline
Generic

Mary Rivera

Auburn,Mass

Summary

Healthcare professional with strong background in clinical management and patient care. Known for excellent team collaboration and delivering high-quality patient outcomes. Proven ability to adapt to changing healthcare needs while maintaining focus on team efficiency and patient satisfaction.

Overview

25
25
years of professional experience
1
1
Certification

Work History

Nurse Clinical Manager

Families Together Adult Day Health
04.2024 - Current
  • Led nursing staff and care staff in delivering high-quality patient care and improving clinical outcomes.
  • Developed and implemented strategic initiatives to enhance operational efficiency within the healthcare facility.
  • Mentored and trained new nursing and staff on best practices and compliance with regulations.
  • Collaborated with teams to optimize client care plans and resource allocation.


RN Medsurgical unit

Harrington Hospital-UMASSMemorial
02.2024 - Current
  • Administered medications and monitored patient vital signs for effective care delivery.
  • Educated patients and families on health management strategies and post-discharge instructions.
  • Enhanced patient satisfaction through effective communication, empathy, and timely response to their needs.
  • Collaborated with interdisciplinary teams for comprehensive patient care plans, resulting in better health outcomes.


DELTA COS Nurse Case Manager

Landmark Health
02.2022 - 02.2024

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  • Mentored new case managers, providing guidance on best practices in patient care and case documentation standards.
  • Utilized electronic health record systems for accurate data entry, tracking interventions, and maintaining compliance with regulatory requirements.
  • Assisted with the implementation of new technology solutions that streamlined communication and improved the overall efficiency of care coordination.
  • Streamlined documentation processes, saving time for both staff and patients while maintaining accuracy.
  • Designed interactive activities to promote knowledge retention among trainees.
  • Provided technical assistance regarding operations software applications
  • Implemented quality improvement initiatives to enhance case management processes, resulting in increased efficiency and patient satisfaction.

RN per diem

Advinia Health and Rehab
07.2021 - 01.2023
  • Administered patient care, ensuring adherence to safety protocols and best practices.
  • Promoted a safe environment by consistently adhering to infection control policies and procedures.
  • Delivered treatments and direct nursing care according to physicians' orders in rehabilitation environment.
  • Managed medication cart and dispensed pills, oral therapies and intramuscular injections to patients on rehabilitation floor.

Registered Nurse Case Manager

Landmark Health
05.2020 - 01.2022
  • Led interdisciplinary team meetings to assess patient needs and adjust treatment strategies effectively.
  • Educated patients on chronic disease management, promoting adherence to treatment protocols and self-care strategies.
  • Performed triage on incoming patients and determined severity of injuries and illnesses.
  • Worked with providers to define quality metrics and outcome reporting process.
  • Conducted comprehensive assessments to develop individualized care plans for diverse patient populations.

Nurse Case Manager

Senior Whole Health
11.2018 - 12.2019
  • Coordinated patient care plans to ensure comprehensive service delivery and optimal health outcomes.
  • Educated patients and families on disease management, promoting self-care techniques for improved health literacy.
  • Served as a liaison between patients and various support services such as financial assistance programs, community resources, and mental health counseling to ensure holistic care was provided.
  • Optimized resource utilization by identifying opportunities for cost containment without compromising care quality.

Nurse Case Manager

Tufts Health Plan
06.2016 - 09.2018
  • Developed and implemented individualized care plans for diverse patient populations.
  • Coordinated multidisciplinary teams to ensure comprehensive patient management and continuity of care.
  • Conducted thorough assessments to identify patient needs and improve health outcomes.
  • Educated patients and families on chronic disease management and health maintenance strategies.
  • Collaborated with physicians and other healthcare providers to ensure appropriate resource utilization for complex cases.

Home Health Registered Nurse Case Manager

Comfort Home Care Inc.
10.2012 - 10.2015
  • Conducted comprehensive patient assessments to develop individualized care plans.
  • Coordinated interdisciplinary team meetings to ensure optimal patient outcomes.
  • Managed medication administration and education for patients and families.
  • Monitored patient progress, adjusting care plans as necessary for improved health outcomes.
  • Advocated for patients' needs, ensuring access to necessary community resources and services.
  • Took samples to complete diagnostic and routine assessment tests.
  • Ensured regulatory compliance by adhering to federal, state, and agency guidelines in all aspects of home health nursing practice.
  • Introduced changes to patient care plans based on regular evaluations and patient changes.
  • Supported family caregivers through education, resources, and emotional support during challenging times.
  • Provided physical assessments, medication, and chronic disease management to home health patients.
  • Followed all personal and health data procedures to effectively comply with HIPAA laws and prevent information breaches.

Registered Nurse (PerDiem)

St Camillus Rehab and Care Center
07.2012 - 03.2013
  • Administered medications and treatments, ensuring compliance with care plans and safety protocols.
  • Educated patients and families on health management, promoting adherence to treatment regimens.
  • Monitored vital signs and clinical symptoms, responding promptly to changes in patient conditions.

Registered Nurse/Nursing triage

Reliant Medical Group/Internal Medicine
10.2011 - 06.2012
  • Conducted thorough assessments of patient symptoms to determine appropriate care and intervention.
  • Provided accurate triage recommendations based on clinical guidelines and protocols.
  • Collaborated with healthcare teams to ensure continuity of care and effective communication.

Registered Nurse

Bolton Manor Marlborough
08.2011 - 10.2011

Medical Assistant II

UMass Memorial Health Care, Hahnemann Family Health Care
02.2008 - 04.2010

Sr. Community Outreach Worker and Medical Assistant II

UMass Memorial Health Care, Plumley Village Health Services
10.2000 - 02.2008

Education

Bachelor of Science in Nursing -

Capella University
06-2026

A.S. Degree in Nursing, RN License - undefined

Atlantic Union College
06.2011

Skills

  • Implementation of nursing process to ensure quality patient care
  • Intravenous infusion and medication administration
  • Patient education and counseling in chronic conditions
  • Clinical monitoring and assessment
  • Data interpretation for age-specific care
  • Assistance with minor surgical procedures
  • Point-of-care clinical testing
  • Appointment coordination
  • Computers: Allscripts and EPIC electronic medical records, MEDITECH, PalmWyse/Healthwise, MS Word, Excel, Outlook, Medhok, CCMS, Ubiquity,
  • Interdisciplinary collaboration
  • Organizing staff schedules
  • Patient care and education
  • Unit leadership
  • Healthcare documentation practices

Certification

  • Phlebotomy Technician certificate, 2001 Quinsigamond Community College
  • Medical Assistant certificate, 1999 Burdett College

Languages

English
Native or Bilingual
Spanish
Native or Bilingual

Interests

  • Volunteer Work
  • Mission Work
  • Avid Reader

Timeline

Nurse Clinical Manager

Families Together Adult Day Health
04.2024 - Current

RN Medsurgical unit

Harrington Hospital-UMASSMemorial
02.2024 - Current

DELTA COS Nurse Case Manager

Landmark Health
02.2022 - 02.2024

RN per diem

Advinia Health and Rehab
07.2021 - 01.2023

Registered Nurse Case Manager

Landmark Health
05.2020 - 01.2022

Nurse Case Manager

Senior Whole Health
11.2018 - 12.2019

Nurse Case Manager

Tufts Health Plan
06.2016 - 09.2018

Home Health Registered Nurse Case Manager

Comfort Home Care Inc.
10.2012 - 10.2015

Registered Nurse (PerDiem)

St Camillus Rehab and Care Center
07.2012 - 03.2013

Registered Nurse/Nursing triage

Reliant Medical Group/Internal Medicine
10.2011 - 06.2012

Registered Nurse

Bolton Manor Marlborough
08.2011 - 10.2011

Medical Assistant II

UMass Memorial Health Care, Hahnemann Family Health Care
02.2008 - 04.2010

Sr. Community Outreach Worker and Medical Assistant II

UMass Memorial Health Care, Plumley Village Health Services
10.2000 - 02.2008

A.S. Degree in Nursing, RN License - undefined

Atlantic Union College

Bachelor of Science in Nursing -

Capella University
Mary Rivera