Mary Rodriguez

Strengths

• Recognize importance of accountability of all worked performed.
• Demonstrate a positive and empathetic attitude in clinical communication.
• Utilize patient identifiers to find existing chart or proceed with registration process to create a new chart.
• Efficiently schedule in house referrals and routine appointments, overbook, cancel, and reschedule appointments.
• Accurately check-in and check-out patients.
• Triage calls, voicemails, and patient walk-in. Managed or routed to respective staff or provider as deemed necessary.
• Gather provider work schedule to create or close templates. Work with providers to add blocks to specific times in required sessions to ensuring patient quality care.
• Utilize medical background to accurately run reports for specific needs based on patient diagnoses and appointments within a given time frame.
• Utilize native language, Spanish, to translate office visits or patient interactions with staff.
• Demonstrate profiency in obtaining vital signs, venipuncture, point of care testing, injections, EKG, medical history, reason for visit, current medication list, and confirming preferred pharmacy.
• Upon provider review, contact patient with test results.
• Provide patient instructions on accurate use of take home supplies such as glucometers, test strips, blood pressure cuff, and scale. Ensure patient understanding on instructions provided.
• Demonstrate proper use of medication. Reassure patient understanding on the use of specified medication.
• Provide patient information related to diagnosis as needed.
• Gather patient demographics to optimize patient care with accurate resources.
• Open clinic. Unlock front door, open front desk as needed, clean and restock exam rooms to ensure clinical readiness.
• Close clinic. Clean and restock exam rooms as needed. Ensure labs have been properly processed. Coordinate with lab courier lab pick-up. Ensure all doors are properly shut and alarm is set.
• Clean exam rooms in between patients. Restock as needed.
• Keep track of needed clinical supplies to timely create and submit order for processing.
• Confirm patient information prior to scanning medical records into patient chart.

Progress

• Further education to work on knowledge base to improve effective patient care.