MARY ROGERS

Cream O Land Dairy

Nov 2004 - Jun 2026

LAID OFF JUNE 26, 2026 AFTER 22 YEARS OF SERVICE

2023-2026 ACCOUNTS RECEIVABLE CLERK:

• •Invoicing and Billing: Generated, verified, and sent accurate sales invoices, statements, and credit memos to customers, ensuring timely revenue recognition.
• • Process incoming payments—including checks, electronic funds transfers (ACH), wire transfers, and credit card payments—and match them to open invoices.
• • Collections: Monitor accounts receivable aging reports, identify past-due accounts, and contact clients by phone or email to collect balances.
• • Dispute Resolution: Research and resolve short-payments, damaged goods claims, billing errors, or customer chargebacks in coordination with the sales and customer service teams.
• • Account Reconciliations: Reconcile customer accounts, cash receipts, and the AR sub-ledger to the general ledger and bank deposits.
• • Month-End Support: Completed financial period closings, generated aging summaries, and compiled audit documentation for review.

2012-2020 TRANSPORTATION OPERATIONS CUSTOMER SERVICE:

• •Documentation & Paperwork: Prepare, process, load sheets, bills of lading, delivery receipts and returns
• • Shipment & Route Tracking: Monitors active shipments, logs travel data, updates automated tracking systems, and helps coordinate bus, truck, or freight routes.
• • Driver & Dispatch Support: Assisted dispatchers by checking drivers in and out, relaying route changes or schedule updates, and managing driver time cards.
• • Communication & Customer Service: Answers phone calls and emails from customers, vendors, or internal departments regarding delayed, damaged, or lost shipments.
• Inventory & Billing Reconciliation: Verified incoming and outgoing goods against inventory lists, checks carrier invoices for errors, and flags mismatched or duplicate charges. end
• Receiving Clerk: managed the documentation, data entry, and administrative work surrounding inbound and outbound freight—processing receipts, preparing shipping paperwork, maintaining inventory records, and communicating with carriers and internal departments.
• • Compliance & Recordkeeping: Maintained compliance records (such as Department of Transportation [DOT] fleet mileage logs and vehicle inspection sheets) and kept vehicle assignment files up to date.

2004-2012 Order Processing & Data Entry Clerk:

• •Enter customer orders, line items, quantities, pricing, and shipping addresses into the company's ERMS system