HEATHER WATTS

Managed scheduling and logistics for departmental meetings, ensuring efficient communication among team members.

• Coordinated records management and filing systems to improve accessibility and compliance with regulatory requirements.
• Streamlined office procedures to reduce processing time for documentation and improve workflow efficiency.
• Developed training materials for new staff, enhancing onboarding process and promoting knowledge retention.
• Analyzed and improved administrative processes, resulting in more effective resource allocation and task management strategies.
• Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
• Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
• Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
• Improved document organization with thorough file maintenance, archiving outdated records as necessary for efficient retrieval when needed.
• Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
• Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
• Enhanced customer engagement through personalized service and product recommendations.
• Managed inventory levels, ensuring optimal stock availability for diverse product lines.
• Trained and mentored new team members on sales techniques and store policies.
• Collaborated with management to develop promotional displays that increased foot traffic and sales.
• Resolved customer inquiries and complaints effectively, fostering loyalty and repeat business.
• Managed returns, exchanges and refunds in accordance with store policy.
• Built relationships with customers to encourage repeat business.
• Prepared merchandise for sales floor by pricing or tagging.
• Helped customers locate products and checked store system for merchandise at other sites.
• Answered customer questions about sizing, accessories, and merchandise care.
• Engaged with customers to build rapport and loyalty.

• Human resources, time management, FMLA, LOA, Organized files systematically to improve accessibility..
• Processed payroll for diverse employee groups, ensuring compliance with regulations and accuracy in disbursements.
• Managed payroll inquiries, resolving discrepancies and providing timely support to employees and management.
• Implemented automated payroll solutions, enhancing efficiency and reducing processing time significantly.
• Led training sessions for new staff on payroll systems and best practices, fostering a knowledgeable team environment.
• Conducted regular audits of payroll data, identifying errors and implementing corrective measures to maintain accuracy.
• Collaborated with HR to ensure accurate employee records and timely updates for payroll processing requirements.
• Provided customer service to employees regarding payroll inquiries and issues.
• Assisted employees with inquiries regarding their paychecks, deductions, and other related issues, providing clear and concise communication.
• Verified and submitted timekeeping information for accurate and efficient payroll processing.
• Resolved payroll discrepancies quickly and successfully.
• Uploaded time records into the computer system and made adjustments to create an accurate database for payroll processing functions.
• Reduced payroll errors by conducting thorough audits and resolving discrepancies in a timely manner.
• Created new hire and termination documents for payroll.
• Managed payroll data entry and processing for 600 plus employees to comply with predetermined company guidelines.
• Maintained strict confidentiality of all payroll information and records.

• Drafted telecommunications projects for fiber optic construction, ensuring accuracy and compliance with industry standards.
• Assisted team with scheduling and document management
• Responded to incoming phone inquiries promptly and professionally
• Filed paperwork and organized construction documents to maintain efficient project workflows and easy access to information.
• Collaborated with engineers to develop design specifications and ensure compliance with industry standards.
• Created detailed technical drawings using AutoCAD and SolidWorks to support engineering projects.
• Reviewed and revised existing designs to enhance functionality and reduce production costs.
• Mentored junior drafters in best practices for drafting techniques and software usage.
• Increased overall client satisfaction rates by promptly addressing issues or concerns related to drafted plans, making necessary adjustments as needed.
• Coordinated with cross-functional teams to integrate feedback into final design outputs effectively.
• Conducted regular quality checks on drafts to maintain high standards of precision and detail.
• Implemented process improvements that increased drafting efficiency and accuracy across the team.
• Effectively communicated with clients throughout the design process, ensuring their vision was accurately represented in final drafts.
• Reviewed specifications to generate complex details of individual system components.
• Participated in regular meetings with project teams to discuss progress updates, challenges faced, potential solutions, ensuring smooth coordination among all parties involved.
• Ensured timely completion of tasks by diligently adhering to project schedules and meeting established deadlines.
• Developed expertise in multiple industry-specific CAD programs, allowing flexibility in working on diverse projects with varying requirements.
• Collaborated with architects and engineers to develop accurate and detailed construction documents for various projects.

• Provided inbound/outbound customer service to address inquiries and resolve issues
• Coordinated scheduling of trucks for timely deliveries
• Filed paperwork for compliance with company policies
• Coordinated scheduling and logistics for school events and meetings, enhancing organizational efficiency.
• Managed daily office operations, ensuring smooth communication among staff and stakeholders.
• Assisted in budget tracking and expense reporting, supporting financial accuracy for administrative functions.
• Developed and maintained filing systems to streamline document retrieval and improve data management.
• Created training materials for new staff, contributing to onboarding processes and knowledge sharing.
• Implemented process improvements that increased productivity of administrative tasks within the office environment.
• Led initiatives to enhance office technology use, optimizing tools for communication and project management.
• Ensured accurate record-keeping with diligent data entry and database management for vital company information.
• Mentored junior administrative staff, fostering a collaborative team culture focused on excellence in service delivery.
• Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
• Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
• Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
• Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
• Organized office events such as holiday parties or team-building activities, promoting a positive company culture and boosting employee morale.
• Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
• Facilitated collaboration within team by organizing regular meetings and tracking project progress.
• Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
• Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
• Boosted team productivity by managing communication channels and ensuring timely responses to inquiries.
• Maintained inventory of office supplies and placed orders.

• Processed titles for vehicles, mobile homes, and trailers for North Carolina residents.
• Completed vehicle and trailer registrations for North Carolina residents.
• Provided assistance to customers in person and over the phone.
• Performed various administrative duties to support office operations.
• Processed vehicle titles and registrations accurately in compliance with state regulations.
• Maintained detailed records of title transactions to ensure data integrity and accuracy.
• Collaborated with team members to streamline title processing workflows, enhancing efficiency.
• Assisted customers with inquiries regarding title applications and documentation requirements.
• Trained new staff on title processing procedures and software systems for improved performance.
• Implemented process improvements that reduced transaction times and enhanced customer satisfaction.
• Led initiatives to update training materials, ensuring compliance with regulatory changes and best practices.
• Communicated with customers to resolve common title issues.
• Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
• Managed high-volume workload while maintaining strict attention to detail in verifying ownership documents and registration forms.
• Evaluated operational processes regularly, identifying opportunities for increased effectiveness in title services.
• Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
• Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
• Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
• Calculated and remitted state sales tax, service, and other charges.
• Conducted thorough research on lien releases, ensuring proper documentation was obtained for each transaction.
• Contacted [NC] Motor Vehicle Department to determine status of pending titles.
• Maintained compliance with state regulations by staying up-to-date on changes in laws pertaining to titles and registrations.
• Audited and reviewed title documents for accuracy and compliance with state and federal regulations.
• Maintained confidentiality and security of personal information to protect customer privacy and prevent identity theft.
• Kept up-to-date with state and federal regulations to prevent errors and fraud.
• Created a centralized filing system that allowed easy access to pertinent information about each client's vehicle title status or history.
• Organized and maintained a comprehensive database of all title transactions, allowing for easy retrieval in cases of disputes or audits.
• Streamlined title processing by efficiently managing documentation and maintaining accurate records.
• Collected taxes and fees, submitted payments and issued receipts.
• Collaborated with various departments to ensure smooth workflow for title processing and delivery.

• Conducted thorough cleaning of residential, business, and rental properties to maintain high standards of cleanliness.
• Provided administrative support to enhance office efficiency
• Invoice processing
• Organized files systematically to enhance accessibility and retrieval.
• Coordinated scheduling of appointments and meetings
• Thorough cleaning of residential, businesses, and rental property.
• Managed daily office operations, ensuring efficient workflow and organization.
• Assisted in scheduling appointments and maintaining calendars for staff.
• Developed filing systems to enhance document retrieval and management.
• Coordinated communication between departments to streamline processes.
• Implemented inventory tracking methods to optimize supply management.
• Created reports on office activities to support operational decision-making.
• Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
• Maintained confidentiality in handling sensitive information while performing administrative tasks.
• Increased customer satisfaction by providing professional and courteous front desk support.
• Expedited document processing with accurate data entry and timely filing.
• Contributed to a positive work environment by fostering open communication among colleagues.
• Strengthened office organization by implementing new filing systems and digital record-keeping practices.
• Supported executive staff with well-prepared reports, presentations, and meeting materials.
• Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
• Ensured timely completion of projects by coordinating resources across multiple teams effectively.
• Increased team productivity, organizing and scheduling appointments and meetings without overlap.
• Improved accuracy of meeting minutes, capturing detailed notes and distributing them promptly to relevant stakeholders.
• Fostered positive work environment, coordinating team-building activities and maintaining clean and organized office space.
• Monitored and tracked budgets and expenses.
• Edited documents to keep company materials free of grammar errors.
• Assisted with onboarding of new employees.
• Supported staff on special assignments and ad hoc projects.
• Compiled and analyzed data to produce reports.