Mary Ross
Los Angeles,CA
Summary
Hardworking employee with customer service, multitasking, and time management abilities. Devoted to giving every customer and team a positive, memorable experience. Has an extensive background in operating cash registers, stocking merchandise, and providing excellent customer service. Works well within team settings.
Overview
6
6
years of professional experience
Work History
Cashier
Honey Kettle
Culver City, CA
08.2019 - Current
- Processed credit card, cash, and check payments, ensuring all transactions were accurate.
- Kept records of purchases; maintained an orderly appearance of checkout area; restocked supplies as needed.
- Maintained high standards of customer service during high-volume work shifts and fast-paced operations.
Pro Shop Staff
Palisades Tennis Center
Pacific Palisades, CA
05.2024 - 01.2025
- Worked effectively in team environments to make the workplace more productive.
- Assisted with customer requests and answered questions to improve satisfaction.
- Collaborated closely with team members to achieve project objectives and meet deadlines.
- Organized individual and group lessons for tennis players at all levels of play.
- Improved tennis court registration and court reservation system that increased efficiency and customer service.
- Provided excellent customer service to patrons.
Retail Sales Associate
Spirit Halloween
Los Angeles, CA
08.2023 - 11.2023
- Generate sales, greet customers, and maintain a welcoming environment.
- Count money at the beginning and end of each shift to ensure the accuracy of funds on hand.
- Helped other team members as needed during peak business times.
- Stocked shelves with merchandise according to company standards.
- Implemented visual merchandising standards, creating attractive displays to increase sales.
- Helped with store setup, teardown, and general housekeeping.
Retail Sales Associate
Universal Studios
Universal City, CA
12.2021 - 02.2022
- Operated cash registers and processed transactions including sales, returns, and exchanges.
- Stocked shelves with merchandise according to company standards.
- Arranged merchandise for display to highlight new styles, attract customers, and enhance sales.
- Offered gift wrapping services during holiday seasons, enhancing customer satisfaction.
- Assisted customers with finding the right product for their needs.
Education
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills
Carson, CA05-2025
Skills
- Effective communication
- Problem-solving
- Empathy and patience
- Hospitality and accommodation
- Team collaboration
- Policy analysis
Timeline
Pro Shop Staff
Palisades Tennis Center
05.2024 - 01.2025
Retail Sales Associate
Spirit Halloween
08.2023 - 11.2023
Retail Sales Associate
Universal Studios
12.2021 - 02.2022
Cashier
Honey Kettle
08.2019 - Current
Bachelor of Science - Criminal Justice
California State University, Dominguez Hills