Mary Salmon
Leitchfield,KY
Summary
Seasoned Sales Representative knowledgeable about selling in B2B environments. Leverages exceptional customer relations experience to win new customers. Skilled at demonstrating products and closing sales with tenacious and driven approach. Talented networker with expertise in cold calling, strategic planning and task prioritization focused on maximizing efficiency and sales success. Seven years experience exceeding performance goals via fully remote and hybrid work schedules utilizing technology in a proficient manner.
Overview
14
14
years of professional experience
Work History
Sales Representative and Event Coordinator
Kentucky Department of Parks
05.2013 - Current
- Enhanced client satisfaction by addressing concerns promptly and providing exceptional service.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building in a remote/hybrid work schedule.
- Increased sales revenue by identifying and targeting high-potential accounts using CRM software.
- Consistently met or exceeded quotas by implementing strategic sales plans and effective time management.
- Conducted product demonstrations to educate customers on features, benefits, and competitive advantages.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Demonstrated consistent dedication to meeting and surpassing goals, resulting in top performer status.
Customer Service Account Manager
Fruit of the Loom
05.2010 - 05.2013
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Collaborated with sales team to upsell products and services, increasing company revenue.
Education
Bachelor of Arts - Sociology And Psychology
Western Kentucky University
Bowling Green, KYSkills
- Customer Service
- Sales expertise
- Account Management
- CRM proficiency
- Social Media Management
- Team Supervision
- Documentation And Reporting
- Excellent Written and Verbal Communication
- Marketing
- Cold-calling
- Lead prospecting
- Strategy Development
Timeline
Sales Representative and Event Coordinator
Kentucky Department of Parks
05.2013 - Current
Customer Service Account Manager
Fruit of the Loom
05.2010 - 05.2013
Bachelor of Arts - Sociology And Psychology
Western Kentucky University
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