Mary Sampey
Clinton Township
Summary
Dedicated professional with a strong background in managing daily operations and enhancing client satisfaction. Committed to fostering effective team dynamics and optimizing patient scheduling to drive service excellence.
Overview
15
15
years of professional experience
Work History
Practice Director
Pearle Vision Troy and Clinton Township
Clinton Twp
08.2021 - Current
- Led daily operations of optical retail store.
- Oversaw inventory management and stock replenishment.
- Ensured compliance with company policies and procedures.
- Delivered exceptional customer service to enhance client satisfaction.
- Trained new team members on store protocols and systems.
- Coordinated promotional events that increased store visibility and customer engagement.
- Created and implemented policies and procedures for effective practice management.
- Assessed patient feedback surveys to identify areas where improvements can be made.
- Coordinated patient care services by scheduling appointments for providers and other clinical staff members.
Registration Representative
R1 Rcm St John Morros ER
Detroit
04.2011 - 03.2020
- Processed patient registrations in fast-paced emergency room, ensuring timely patient access to care.
- Verified insurance information to ensure accurate billing and compliance with policies.
- Collected patient information while maintaining strict confidentiality in compliance with HIPAA guidelines.
- Coordinated with medical staff to streamline patient admissions and transfers, enhancing overall workflow.
- Demonstrated exceptional service skills by going above and beyond to satisfy customers on phone and in person.
- Collaborated with colleagues in other departments to ensure that all customer needs were met effectively.
- Developed training materials for new representatives to enhance service quality.
Education
General Studies
Bob Jones University
Greenville, SCSkills
- Budget management
- Compliance oversight
- Quality assurance
- Policy writing
- Stakeholder engagement
- Staff management
Timeline
Practice Director
Pearle Vision Troy and Clinton Township
08.2021 - Current
Registration Representative
R1 Rcm St John Morros ER
04.2011 - 03.2020
General Studies
Bob Jones University