Mary Santa Lucia
Raleigh,NC
Summary
Adept at managing HIPAA-compliant processes and excelling in high-pressure environments, I significantly enhanced customer satisfaction at Synergy Face + Body. Skilled in Meevo and EMA, my strong communication and organizational abilities led to creative problem-solving and efficient multitasking, ensuring tasks met their deadlines and exceeded expectations.
Overview
5
5
years of professional experience
Work History
Front Desk Coordinator
Synergy Face + Body
Raleigh, NC
07.2024 - Current
- Manage HIPAA-compliant processes for patient records and privacy.
- Greet and check in clients, managing high-volume calls.
- Assist clients with plastic surgery paperwork and other medical forms.
- Handle inbound and outbound calls, responding to inquiries from multiple locations.
- Walk clients to designated areas, providing exceptional customer service throughout.
- Processing payments, managing client information, maintaining a clean and welcoming front desk area, and providing information about available treatments and services, all while ensuring a positive customer experience within the medical spa environment.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
- Exceeded customer satisfaction by finding creative solutions to problems.
Event Staff Member
Catering Works
Raleigh, NC
07.2020 - Current
- Participated in post-event evaluations to discuss successes and areas for improvement.
- Greeted guests upon arrival to ensure they felt welcome and comfortable at the event.
- Provided excellent customer service throughout each event by responding quickly to guest requests or inquiries in a polite manner.
- Trained new catering assistants in proper procedures and customer service standards.
- Handled cash and processed payments for catering services.
- Maintained knowledge of menu items available so that guests could be informed about what was being served.
Education
High School Diploma -
Sanderson High School
Raleigh, NC06-2020
Skills
- Meevo
- Touch MD
- EMA (Electronic Medical Assistant)
- Strong communication
- Work under pressure
- Multitask
- Organizational
- Interact with patients empathetically
- Convey information clearly, and effectively
Timeline
Front Desk Coordinator
Synergy Face + Body
07.2024 - Current
Event Staff Member
Catering Works
07.2020 - Current
High School Diploma -
Sanderson High School
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