Mary Santiago
Monroe,WA
Summary
Energetic Supervisor successful at motivating and building positive team dynamics to accomplish aggressive goals. Dedicated to open, communicative culture where employees feel empowered to contribute to company's success.
Overview
10
10
years of professional experience
Work History
Patient Access Center Supervisor
Seattle Children's Hospital
02.2022 - 09.2024
- Coordinated with other department supervisors to achieve smooth workflow across all areas of the hospital.
- Assisted in the hiring process by conducting interviews, reviewing resumes, and selecting top candidates for open positions within the center.
- Implemented quality control measures to ensure the highest level of service for patients.
- Improved employee morale and engagement by developing team-building activities and encouraging open communication among staff.
- Fostered a positive work environment through effective leadership skills and clear communication with employees.
Scheduling Coordinator
Seattle Children's Hospital
12.2020 - 02.2022
- Utilized advanced software tools like Excel, Outlook, Epic, and scheduling-specific platforms to effectively schedule our patients.
- Proactively identified scheduling issues and developed quick solutions to promote efficiency.
- Managed daily scheduling conflicts to reduce operational backlogs and support full shift-coverage.
- Communicated scheduling changes to staff members avoiding any double work.
- Worked with manager and supervisor on optimization's for several clinics.
- Optimized workflow by prioritizing tasks based on urgency.
- Effectively managed scheduling requests in a timely manner, Without compromising service quality.
Assistant Manager for Kids World
Nordstrom
10.2019 - 12.2020
- Supervised day-to-day operations to meet performance, quality and customer service experience.
- Maintained a clean, safe, and organized department environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Completed regular inventory counts to verify stock levels.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
M&I Manager
Nordstrom Rack
11.2018 - 10.2019
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Maintained professional, organized, and safe environment for employees and patrons.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Oversaw both the sales floor and backstock. With the help of 4 assistant mangers.
- Cross-trained existing employees to maximize team agility and performance.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Oversaw inventory management, optimizing stock levels, and reducing waste.
Inventory Manager
Nordstrom Rack
11.2014 - 11.2018
- Maintained sufficient inventory levels to meet customer demands at all times.
- Analyzed inventory data to identify and address stock discrepancies.
- Participated in regular cycle counts to confirm accuracy of inventory records.
- Labeled, organized and located inventory items in staging areas or on shelves according to quantity, size, or type of material.
- Collaborated with department managers. To ensure priority product would be placed processed and ready for them.
- Scheduled staff efficiently so that by store opening all product would be on the floor or back stocked.
Education
No Degree - Business Management
Wenatchee Valley College
Wenatchee, WAHigh School Diploma -
Wenatchee Valley College
Wenatchee, WA06-2006
Skills
- Workplace safety
- Team management
- Recruitment and hiring
- Creative solutions
- Employee retention
- Customer service
- Coaching and mentoring
- Operations management
- Fluent bilingualism
Timeline
Patient Access Center Supervisor
Seattle Children's Hospital
02.2022 - 09.2024
Scheduling Coordinator
Seattle Children's Hospital
12.2020 - 02.2022
Assistant Manager for Kids World
Nordstrom
10.2019 - 12.2020
M&I Manager
Nordstrom Rack
11.2018 - 10.2019
Inventory Manager
Nordstrom Rack
11.2014 - 11.2018
No Degree - Business Management
Wenatchee Valley College
High School Diploma -
Wenatchee Valley College
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