Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Timeline
Generic

Tamesha Henderson

Lakeland,FL

Summary

Dynamic leader with a proven track record at Lakeland Regional Health, adept in customer relations and problem-solving. Excelled in roles from Talent Service to Patient Access Supervisor, enhancing team efficiency and recruitment processes. Skilled in HR practices and effective communication, consistently achieving results through rigorous training development and ethical compliance.

Overview

17
17
years of professional experience
1
1
Certification

Work History

Hospital Based/Navigator Patient Access Supervisor

Lakeland Regional Health
02.2007 - Current

Since February 1st, 2022, I became the supervisor of the registration team, patient navigator team and financial counselor team at 5 Northside Hospital Based clinics. I am responsible for interviewing new applicants, maintaining staffed areas, managing payroll, performance evaluations, and training new team members.


August 6, 2020-January 30, 2022, I worked in the Talent Department at Lakeland Regional. I started as a Talent Service Center Representative and my main responsibility was processing FMLA, reviewing and approving medical/personal leaves of absences. I then transitioned to Talent Acquisitions as a coordinator to the recruitment team and my main duties were to screen all potential new hires and ensure they had all legal documents and signatures properly coded prior to orientation.

Education

Associate of Science - Computer Networking

Anthem College - Phoenix
Phoenix, AZ
03.2003

Skills

  • Customer Service
  • Problem-solving abilities
  • Customer Relations
  • Computer Proficiency
  • Problem Resolution
  • Critical Thinking
  • Complaint Handling
  • Diversity and Inclusion
  • Disciplinary action management
  • HR background
  • Workplace Safety
  • Training development
  • Recruitment and selection
  • Procedure Implementation
  • Coaching and Mentoring
  • Ethics and Compliance
  • Attention to Detail
  • Multitasking Abilities
  • Self Motivation
  • Effective Communication

Accomplishments

Graduated High Potentials at Lakeland Regional Health November 2022.

Certification

Human Resource Management-4/20/2022 from Polk State College

Timeline

Hospital Based/Navigator Patient Access Supervisor

Lakeland Regional Health
02.2007 - Current

Associate of Science - Computer Networking

Anthem College - Phoenix
Tamesha Henderson