Mary Schneider
Greenville ,IL
Summary
Dynamic customer service professional with experience at Odyssey Logistics, skilled in active listening and critical thinking. Proven track record of resolving complaints and enhancing customer loyalty. Proficient in data entry and order processing, consistently achieving service goals through effective communication and problem-solving abilities.
Overview
13
13
years of professional experience
Work History
Customer Service Representative
Odyssey Logistics
Vandalia, IL
07.2025 - Current
- Assisted customers with inquiries and provided information on products and services.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints by identifying issues and proposing solutions.
- Supported team in achieving service goals through effective communication techniques.
Patient Access Representative
Anderson Hospital
Maryville, IL
04.2025 - 06.2025
- Assisted patients with registration and appointment scheduling processes.
- Utilized electronic health record (EHR) systems for accurate documentation and retrieval of patient data.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Verified insurance coverage and collected necessary patient information efficiently.
- Communicated effectively with healthcare providers to ensure accurate patient data entry.
- Resolved patient inquiries and concerns promptly, enhancing overall service satisfaction.
Dispatcher
Sutton Transport/ Dohrn
Highland, IL
02.2024 - 04.2025
- Coordinated daily dispatch operations to optimize delivery efficiency.
- Monitored vehicle locations using GPS tracking systems for timely updates.
- Communicated with drivers to ensure adherence to schedules and safety protocols.
- Assisted in resolving customer inquiries related to dispatch procedures.
- Documented incidents and provided reports for operational improvements.
- Maintained accurate records of dispatched vehicles and deliveries completed.
- Collaborated with team members to streamline communication processes.
Kitchen Staff Member
Bond County Unit# 2
Greenville, IL
10.2023 - 02.2024
- Prepared and organized ingredients for daily menu items to ensure efficient service.
- Operated kitchen equipment safely, maintaining high standards of cleanliness and sanitation.
- Assisted in food preparation processes, enhancing overall kitchen productivity.
- Collaborated with team members to streamline operations during peak service hours.
- Adhered to food safety guidelines, ensuring compliance with health regulations.
- Cleaned and sanitized dishes and utensils, consistently keeping adequate supplies on hand for expected customer loads.
- Made food according to standard recipes with requested changes for customer satisfaction.
- Sanitized dining ware and kitchen equipment according to health code standards.
Shipping Coordinator
BOFA Americas
Staunton, IL
08.2022 - 08.2023
- Coordinated shipping schedules, ensuring timely dispatch of products to meet customer demands.
- Communicated with carriers to resolve shipping issues and maintain service standards.
- Utilized shipping software to process labels and documentation for domestic and international shipments.
- Collaborated with warehouse team to optimize loading processes and reduce turnaround times.
Production Worker
Eaton B-Line
Highland, IL
12.2012 - 08.2022
- Conducted quality checks to ensure adherence to safety and production standards.
- Collaborated with team members to streamline assembly line processes, enhancing workflow.
- Trained new employees on equipment operation and safety protocols for optimal performance.
- Packaged order to customer standards.
- Resolved issues quickly to maintain productivity goals.
- Organized work to meet demanding production goals.
Education
High School Diploma -
Central Community High School
BreeseSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Order processing
Timeline
Customer Service Representative
Odyssey Logistics
07.2025 - Current
Patient Access Representative
Anderson Hospital
04.2025 - 06.2025
Dispatcher
Sutton Transport/ Dohrn
02.2024 - 04.2025
Kitchen Staff Member
Bond County Unit# 2
10.2023 - 02.2024
Shipping Coordinator
BOFA Americas
08.2022 - 08.2023
Production Worker
Eaton B-Line
12.2012 - 08.2022
High School Diploma -
Central Community High School