Mary Seaver

• Manage team 45 associates. Enhancing customer experience through process streamlining, team support, and role model behaviors. Coaching and communicating metrics to increase team business acumen. Identify financial discrepancies for timely resolution. Achieved top rankings in the district and region showcasing exceptional performance.

Department Supervisor Paint, 02/23 - 09/23

Pro Sales Specialist, 02/22 - 02/23

Merchandising Service Associate, 10/21 - 02/22

• Left position at Xerox to care for a parent with daily living activities.
• In conjunction, researched and executed complex home improvement projects for household repairs, structural improvements, and landscaping; targeted opportunities that saved $25K.

• Led and directed the seamless execution of contracted managed, technical, and professional services for a $2-$12M annual IT client portfolio oscillating between onsite, in-office, and remote.
• Interfaced with executive teams to establish global service deployment objectives and steady state. Collaborated with multifunctional teams to develop contracts, statements of work, and standards of performance.
• Project managed global upgrades in hardware and software technology, streamlined end user experience, mitigated risks and maintained budgetary constraints.
• Introduced data tracking and analysis processes that improved workflows and decreased resolution time for escalations.
• Continually outperformed profit plans through the ongoing assessment, monitoring of month-to-month revenue and cost performances to target areas of opportunity.
• Introduced data tracking and analyses processes that improved workflows and decreased resolution time for escalations.
• Led major initiatives to improve service delivery and operational efficiency. that outpaced service level agreements and key performance indicator targets.
• Prepared and conducted global MRB, QBR, and ABR to review metrics, assess progress on short- and long-term goals, and analyze project status and escalations.
• Managed national print production, printer triage, print repair, software and solutions, logistics, and help desk teams.
• Account Operations Manager, Westborough, MA 1/06 – 6/10
• Customer Account Manager, Hopkinton, MA 1/00 – 12/05
• Site Coordinator, Boston, MA 12/98 – 12/99