Mary Shelvin
Opelousas ,Louisiana
Summary
Proven Food Technician with a track record of enhancing customer service and reducing waste at SLPSB. Expert in sanitation protocols and quality control management, adept at training staff and improving menu offerings. Achieved significant improvements in service efficiency and customer satisfaction through innovative strategies and strong teamwork skills. Motivated [Job Title] with experience working closely with teammates to serve guests. Diligently follows recipes to prepare food ingredients and complete dishes. Conscientious and self-directed professional successful at working quickly and accurately. Thorough team contributor with strong organizational capabilities. Experienced in handling numerous projects at once while ensuring accuracy. Effective at prioritizing tasks and meeting deadlines.
Overview
10
10
years of professional experience
Work History
Food Technacian
SLPSB
Opelousas, LA
02.2017 - 05.2022
- Developed and maintained positive relationships with customers to enhance service.
- Replenished condiments, beverages, and supplies while maintaining cleanliness of service areas.
- Prevented food spoilage by monitoring dates, rotating stock, and following proper storage procedures.
- Set up and broke down food service lines quickly to maintain service flow.
- Collaborated with kitchen staff to ensure timely and accurate order fulfillment.
- Contributed to menu development, incorporating seasonal ingredients and customer feedback.
- Trained new staff on proper food handling and customer service techniques for better onboarding.
- Managed inventory levels to prevent shortages and reduce waste.
Retail Supervisor
Lafayette General (Aramark LLC)
Lafayette, LA
04.2015 - 01.2021
- Assisted customers in locating products and making informed purchasing decisions based on their needs and preferences.
- Trained new employees on store policies, procedures, and sales techniques to enhance their performance.
- Enhanced store appearance with regular maintenance, cleaning, and organization of merchandise areas.
- Increased customer satisfaction by providing exceptional service and addressing customer concerns promptly.
Offshore Cook
Encore Food Services LLC
Houma, LA
02.2012 - 04.2014
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
- Prepared meals efficiently under time constraints for timely service during peak hours.
- Communicated closely with servers to fully understand special orders for customers.
- Streamlined kitchen operations with effective communication and collaboration among team members.
- Contributed to positive guest experiences by accommodating special dietary needs and requests.
- Assisted in inventory management and ordering supplies, maintaining adequate stock levels for efficient kitchen operations.
- Collaborated with management team to develop new menu items.
Education
GED -
OHS
Opelousas, LA06.1979
Skills
- Training and mentoring
- Sanitation protocols
- Quality Control Management
- Sensory evaluation
Timeline
Food Technacian
SLPSB
02.2017 - 05.2022
Retail Supervisor
Lafayette General (Aramark LLC)
04.2015 - 01.2021
Offshore Cook
Encore Food Services LLC
02.2012 - 04.2014
GED -
OHS