Mary Simpson
Suffolk
Summary
Dedicated professional with extensive experience in court operations and emergency communications. Known for strong organizational skills and effective communication, enhancing case management and operational efficiency. Committed to fostering collaboration and ensuring compliance with legal standards.
Overview
36
36
years of professional experience
Work History
Deputy Clerk of the Court
Virginia Beach General District Court
Virginia Beach, VA
11.2020 - Current
- Assisted in case management, ensuring timely processing of court documents and filings.
- Organized and maintained court records, enhancing retrieval efficiency for judges and attorneys.
- Coordinated scheduling for hearings, optimizing courtroom utilization and reducing delays.
- Trained junior clerks on court procedures and software applications, fostering team development.
- Monitored compliance with court rules, supporting adherence to legal standards and regulations.
- Communicated effectively with various parties including attorneys, law enforcement officers, witnesses, and jurors to ensure smooth court operations.
- Delivered exceptional customer service to the public by addressing inquiries about court procedures, providing status updates on cases, and assisting with form completion as necessary.
- Contributed to a productive work environment through effective teamwork and collaboration amongst colleagues from different departments.
- Demonstrated flexibility in adapting to changing priorities and effectively managing multiple tasks simultaneously while maintaining attention to detail and accuracy.
- Reduced errors in official court documentation by implementing a thorough quality control process for all newly generated documents.
- Upheld high standards of professionalism within the courtroom setting by demonstrating excellent interpersonal skills when interacting with individuals from diverse backgrounds.
- Maintained court dockets and updated disposition of cases after court hearings and trials.
- Responded to in-person and telephone requests for information from general public, attorneys and other involved parties.
- Provided assistance to attorneys and court personnel in courtroom
- Assisted newly hired clerks in learning about application reviews and verification procedures, performance strategies and customer service techniques.
911 Communications Supervisor
City Of Hampton
Hampton, VA
03.2010 - 11.2020
- Supervised daily operations of emergency communications center, ensuring optimal response times and service delivery.
- Led training programs for new dispatchers, enhancing team performance and operational knowledge.
- Developed and implemented standard operating procedures to improve workflow efficiency within the communications unit.
- Coordinated multi-agency responses during critical incidents, fostering collaboration and effective communication among responders.
- Monitored radio traffic and prioritized emergency calls to ensure timely response from public safety personnel.
- Evaluated performance metrics to drive continuous improvement initiatives across the communications division.
- Mentored staff on crisis management techniques, promoting professional growth and enhancing team resilience under pressure.
- Increased accuracy in dispatching resources with the implementation of a computer-aided dispatch system.
- Enhanced response times by streamlining call-taking procedures and prioritizing emergency situations.
- Established a culture of continuous learning through professional development opportunities for staff members.
- Improved interdepartmental communication by collaborating with police, fire, and EMS departments on joint initiatives.
- Assisted callers in emergency situations with appropriate information and support.
- Relayed latest information to first responders via electronic means, telephone calls, and radio responses.
- Routed calls to police, fire, and ambulance service to meet individual call needs.
- Received public emergency and non-emergency calls and supervised response prioritization in order to effectively dispatch official units such as police, fire, and EMS while tracking data in real-time environments.
- Completed appropriate forms and radio announcements for police department needs such as BOLO requests.
- Automated document flow by ensuring logbooks and fire, accident, and emergency reports were maintained with 100% accuracy.
- Reduced risks and emergency response issues by observing public safety field units.
- Operated emergency response systems to update and retrieve up-to-date information for first responders.
- Communicated pre-arrival instructions to emergency medical personnel, helping first responders deliver appropriate care and support to individuals.
- Applied interpersonal skills in neutralizing hostile and emotionally charged situations.
Yeoman Assistant
United States Navy, Unit
Various Locations
03.1990 - 03.2010
- Managed administrative tasks, ensuring efficient document processing and record-keeping for unit operations.
- Coordinated travel arrangements and logistics for personnel, enhancing operational readiness and effectiveness.
- Implemented improved filing systems, increasing accessibility of critical documentation for team members.
- Developed training materials for new recruits, facilitating smoother onboarding processes and knowledge transfer.
- Oversaw scheduling of appointments and meetings, optimizing time management across various departments.
- Mentored junior staff in administrative procedures, fostering professional growth and enhancing team performance.
- Led initiatives to enhance office efficiency through process improvements and technology integration strategies.
- Enhanced office efficiency by streamlining administrative processes and implementing time-saving tools.
- Maintained accurate records of expenses and budgets, aiding in financial planning and decisionmaking.
- Managed complex travel arrangements and accommodations, resulting in seamless business trips for executives.
- Conducted research on various topics as assigned by executives, providing valuable insights to inform decision-making processes.
- Ensured compliance with company policies by maintaining up-to-date knowledge of guidelines and procedures relevant to the role.
- Prepared meeting agendas and materials, facilitating productive discussions among team members during meetings.
- Handled sensitive information discreetly while maintaining strict confidentiality standards at all times.
- Organized and maintained filing systems, improving document accessibility and reducing retrieval time.
- Resolved administrative issues promptly by identifying root causes and implementing effective solutions.
- Drafted correspondence on behalf of executives, demonstrating professionalism and attention to detail in written communications.
Education
Associate of Science - Criminal Justice
Everest University
Tampa, FLSkills
- Case processing
- Filing systems
- Work prioritization
- Court procedures
- Case file preparation
- Data entry
- Docket management
- Court processes
- Customer service
- Multitasking
- Effective communication
Timeline
Deputy Clerk of the Court
Virginia Beach General District Court
11.2020 - Current
911 Communications Supervisor
City Of Hampton
03.2010 - 11.2020
Yeoman Assistant
United States Navy, Unit
03.1990 - 03.2010
Associate of Science - Criminal Justice
Everest University