Summary
Overview
Work History
Education
Skills
Timeline
Manager

Mary Sousa

Saint Cloud,FL

Summary

Dynamic manager with a proven track record at McDonald's, excelling in team leadership and customer service. Successfully enhanced customer satisfaction and employee engagement, consistently exceeding company goals. Skilled in time management and problem-solving, I foster a productive environment while ensuring high-quality service and support.

Overview

17
17
years of professional experience

Work History

Manager

McDonald's
11.2023 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service.
  • Lead my employees to exceed company expectations and goals.

Stay at Home Mom

Myself
05.2016 - 11.2023

There is a large gap in my work history because I have a child that was born with a disability and I stayed home to care for her until she reached the age she did not need constant care.

Private Caregiver

Mary Healy
06.2008 - 05.2016
  • Maintained clean, safe, and well-organized patient environment.
  • Provided emotional support and companionship to patients, promoting overall wellbeing.
  • Handled household management tasks like laundry, light housekeeping and grocery shopping leading to a well-maintained living space.
  • Administered medication on a daily basis.

Education

High School Diploma -

Saint Vincent Academy
Newark, NJ
05.2000

Skills

  • Customer service
  • Team leadership
  • Time management
  • Decision-making
  • Problem Solving

Timeline

Manager

McDonald's
11.2023 - Current

Stay at Home Mom

Myself
05.2016 - 11.2023

Private Caregiver

Mary Healy
06.2008 - 05.2016

High School Diploma -

Saint Vincent Academy
Mary Sousa