Mary Stamey
Hazelwood Family Medicine
Waynesville,NC
17
years of professional experience
Compassionate Medical Receptionist experienced in front desk operations and patient scheduling. Delivered efficient support through strong telephone etiquette and precise EMR documentation. Focused on enhancing patient experience through organized recordkeeping and effective communication in fast-paced environments.
Work History
Medical Receptionist
17 Years 3 Months- Managed patient check-in, appointment scheduling, and front desk flow for efficient daily operations
- Verified insurance information and updated patient records with accuracy and confidentiality
- Answered multi-line phones, routed calls, and relayed messages to clinical staff promptly
- Coordinated appointment reminders, cancellations, and follow-up visits to support steady patient access
- Processed co-payments and handled billing inquiries with professionalism and attention to detail
- Maintained organized charts, scanned documents, and prepared records for provider review
- Resolved patient questions and concerns while delivering courteous, service-oriented front office support
- Coordinated patient scheduling, check-in, check-out and payments for billing.
- Checked patient insurance, demographic, and health history to keep information current.
- Helped patients complete necessary medical forms and documentation.
- Maintained strict confidentiality of patient information, adhering to HIPAA regulations and medical office policies.
- Adhered to strict HIPAA guidelines to protect patient privacy.
- Managed high call volumes, directing calls to appropriate departments while maintaining a polite and professional demeanor.
- Managed multi-line phone system and pleasantly greeted patients.
- Supported patient intake, vital sign collection, and exam room preparation for efficient clinical flow.
- Coordinated appointment scheduling, referrals, and follow-up communication to maintain continuity of care.
- Documented patient information accurately in electronic health records and ensured chart readiness.
- Prepared medical supplies, equipment, and treatment areas to support daily clinical operations.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Assisted patients with basic care needs.
- Ensured accurate documentation of vital signs, symptoms, and medical histories for informed decision-making by healthcare providers.
- Called and faxed pharmacies to submit prescriptions and refills.
- Reviewed physician's calendar and scheduled patient appointments by telephone and in-person.
Skills
Patient registration
Patient scheduling
Appointment scheduling
Electronic medical records
Insurance verification
EMR / EHR
Medical terminology
Front desk operations
EMR EHR
Timeline
Medical Receptionist
Hazelwood Family Medicine
07.2009 - CurrentRead More