Mary Steadman
Kingsport,TN
Summary
To gain a position where there is room for growth and offers a challenging and rewarding career in the administrative or customer service fields.
Overview
11
11
years of professional experience
Work History
Terminal Administrative Assistant
Tidewater Transit Company
Kingsport, TN
07.2015 - 02.2026
- Managing communications between terminal staff and corporate.
- Supported the terminal manager in operational duties.
- Auditing driver paperwork for payroll.
- Processed invoices for corporate.
- Answer phones, route calls and assist with general clerical tasks.
- Scan and index documents to the corporate office.
Sales Associate
Five Below
Kingsport, TN
11.2023 - 03.2024
- Greeted customers and provided exceptional customer service.
- Provided friendly, knowledgeable service to enhance customer experience.
- Helped customers find specific products, answered questions, and offered product advice.
- Assisted customers in locating and selecting products.
- Handled customer inquiries and resolved issues promptly.
- Operated point-of-sale systems for customer transactions.
- Performed cashier duties such as accepting payments, issuing receipts and counting money back change.
Customer Service Associate
Ollies Bargain Outlet
Kingsport, TN
09.2015 - 01.2023
- Provided exceptional service to enhance customer shopping experiences.
- Provided outstanding service to new and long-standing customers by attending closely to concerns and developing solutions.
- Resolved customer inquiries in a timely manner.
- Greeted customers and identified their needs.
- Handled returns and exchanges while adhering to company policies.
- Handled cash register operations accurately during peak times.
- Kept work area neat, clean, and well-stocked at all times.
Administrative Assistant
A-1 Workforce
Kingsport, TN
03.2015 - 07.2015
- Answered multi-line phone calls promptly and professionally.
- Assisted Terminal Manager with daily operational duties, supporting smooth terminal function.
- Performed general clerical duties for terminal personnel, contributing to overall office efficiency.
- Scan and index documents to the corporate office including invoices.
- Collected and processed driver paperwork to ensure compliance and efficient operations.
Education
High School - Business Education
Morristown Hamblen High School East
Morristown, TN06-1983
Some College (No Degree) - Secretarial Science
Walter State Community College
Morristown, TNSkills
- Process payroll
- Invoice processing
- Running EOM reports
- Data entry accuracy
- Creating a filing system
- Proficient at shipping goods
- Proficient at dispatching
- Accurate with handling money
- Multi-line phone operation
- Computer literate
- Management abilities
- Customer service excellence
References
- Christine Sheppard, Savannah, GA, (912) 220-1634
- Kristen Clarke, Kinston, NC, (707) 655-6711
- Norma Hout, Church Hill, TN, (423) 765-6308
Awards
Employee of the Quarter Award, 11/01/11
Qualifications And Abilities
- 15+ years office experience
- Ability to multitask
- Multiple phone lines
- Team player
- AS/400
- Follows policies & procedures
- Microsoft Software
- Gets along well with others
- Process mail
- Accurate with handling money
- Order supplies
- Dependable & reliable
- Sales
- Process payroll
- Operate various office equipment
- Running EOM reports
- Reception
- Creating a filing system
- Date entry
- Computer literate
- Management abilities
- Proficient at shipping goods
- Proficient at dispatching
Timeline
Sales Associate
Five Below
11.2023 - 03.2024
Customer Service Associate
Ollies Bargain Outlet
09.2015 - 01.2023
Terminal Administrative Assistant
Tidewater Transit Company
07.2015 - 02.2026
Administrative Assistant
A-1 Workforce
03.2015 - 07.2015
High School - Business Education
Morristown Hamblen High School East
Some College (No Degree) - Secretarial Science
Walter State Community College