Mary Stephens
Austin,TX
Summary
Experienced customer service account manager consistently surpassing sales targets, service benchmarks, and performance objectives. Leveraging extensive background in sales and customer service to enhance the overall customer experience and accomplish company goals effectively.
Overview
22
22
years of professional experience
Work History
Account Manager
Lakeland Brokerage
06.2022 - 07.2024
- Represented manufacturers and their products to distributors including all market aspects
- Promptly and empathetically handled all customer concerns and complaints on products
- Facilitated the demonstration and presentation of products and discussed applications
- Attended Food Shows, Sales/Training meetings to promote new products
- Provided cross-sell and up-sell products recommendations to customers
- Worked individually with sales associates to grow their business using products from the manufacturers we represented
- Assist merchandisers with product information to assure a steady flow through distribution.
Sales Account Manager
McCliff Vending
11.2017 - 03.2021
- Assigned territory to prospect new customers
- Qualified all leads for food markets/vending
- Upsold customers on new products.
Outside Sales Account Manager
Performance Food Group
06.2015 - 11.2017
- Traveled through an assigned area to call on existing and prospective customers to maintain and seek growth opportunities
- Managed customer business relationships including credits, lost business, and growth deployment
- Facilitated the demonstration and presentation of products and discussed applications
- Determined the needs of customers' operations by identifying competition and customer purchasing patterns, performing customer sales history analysis, and observing and relevant data
- Coordinated with transportation on delivery time schedules and special holiday delivery
- Attended company food shows and promoted new products to increase profit dollars
- Performed menu analysis to break down food cost and performed business reviews.
Sales Account Manager
Ben E Keith Foods
Austin, TX
10.2011 - 10.2015
- Provided strong customer service to all customers, including fixing incorrect orders and delivery times, in a professional and efficient manner
- Oversaw an assigned area, calling on existing and prospective customers to maintain and seek growth opportunities
- Managed customer business relationships including credits, lost business, and growth deployment
- Coordinated the demonstration and presentation of products and discussed applications
- Evaluated the needs of customers' operations by identifying competition and customer purchasing patterns, performing customer sales history analysis, and observing and relevant data
- Coordinated with transportation on delivery time schedules and special holiday delivery
- Promoted new products to increase profit dollars at company food shows
- Conducted menu analysis to break down food cost and performed business reviews.
Account Manager - Sales
Sysco
Austin, TX
06.2002 - 10.2011
- Delivered strong customer service to all customers, including fixing incorrect orders and delivery times in a professional and efficient manner
- Travel through an assigned area to call on existing and prospective customers to maintain and seek growth opportunities
- Managed customer business relationships including credits, lost business, and growth deployment
- Coordinated the demonstration and presentation of products and discussed applications.
Education
High School Graduate -
Lake Travis High School
Austin, TXSkills
- Account Management
- Customer Service
- Teamwork and Collaboration
- Client Relationship Management
- Customer Satisfaction
- Client rapport
- Documentation And Reporting
- Goals and performance
- Strategic Planning
- Goal-Oriented
- Relationship building and management
- Issue Resolution
- Networking skills
- Account development
- Marketing
- CRM Software
Accomplishments
- Profit Hound Award
- Grew business by 45% in one year
- STARS Sales Training
References
References available upon request
Timeline
Account Manager
Lakeland Brokerage
06.2022 - 07.2024
Sales Account Manager
McCliff Vending
11.2017 - 03.2021
Outside Sales Account Manager
Performance Food Group
06.2015 - 11.2017
Sales Account Manager
Ben E Keith Foods
10.2011 - 10.2015
Account Manager - Sales
Sysco
06.2002 - 10.2011
High School Graduate -
Lake Travis High School