Mary Stowell
Cape Coral,Florida
Summary
A confident, highly resourceful, and reliable employee with an in in depth understanding of the business and hospitality industry, Possessing the required communication skills and flair needed to attract customers, drive sales, and develop a business. Flexible in the ability to adapt to challenges when they arise while remaining aware of professional roles and boundaries.. Having approachable, cheerful, and friendly personality and proven ability to ensure that a customer's experienceis always relaxing and enjoyable.
Overview
15
15
years of professional experience
Work History
General Manager
Sea-Craft Waterfront Tiki
07.2021 - 02.2024
- Drove the successful execution of numerous large-scale events/promotions while closely managing costs/budgetary constraints associated with event planning/management activities.
- Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
- Marketing/Social Media.
- Event planning
Office Assistant
Purified Air Conditioning
01.2017 - 03.2022
- Assisted in financial tasks such as invoicing, expense tracking, and budget preparation to ensure accuracy.
- Interacted with customers by phone, email, or in-person to provide information.
- Informed and supported business leaders through consistent communication and administrative support duties.
- Scheduled and coordinated travel arrangements for office staff members.
Bar Manager
Bimini Bait Shack
03.2017 - 04.2021
- Improved customer service rankings by resolving issues quickly and accurately.
- Guaranteed optimal beverage stock by assessing inventory and collaborating with owners for corrective action planning to limit expenses.
- Increased revenue with creative marketing initiatives and promotional events.
- Kept alcoholic beverages well-stocked and organized to meet expected.
- Recruited, hired and trained staff on bar practices, customer service standards, and productivity strategies, providing numbers improvement over prior onboarding process.
Bartender/Ass
Sanibel Fish House
04.2014 - 03.2017
- Recruited and trained new bartenders and barbacks to help maintain talented team.
- Developed creative bar menus and drink recipes by researching emerging industry trends.
- Applied knowledge to create innovative cocktails, enhance flavor profiles and expertly pair food and drinks.
- Cultivated strong relationships with repeat customers, engaging in friendly conversation and memorizing drink orders to promote loyalty.
- Educated customers on drink options, making personalized recommendations based on preferences or dietary restrictions.
- Obtained cash bank and stocked service bar to prepare for operation.
- Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
- Supported special events through attentive service, adapting quickly to varying needs of guests or clients.
- Completed requisitions to maintain required stock par levels.
- Kept bar presentable and well-stocked to meet customer needs.
- Efficiently opened or closed the bar according to established procedures, ensuring preparedness for each shift.
- Helped management plan and serve bar menu exceeding customer expectations.
- Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines, and mixers.
- Consistently met or exceeded sales targets by upselling premium products without compromising guest satisfaction.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
- Participated in promotional events, representing the establishment positively while showcasing signature cocktails.
Bartender/Manager
Diamond Billiards Sports Bar & Grill
09.2008 - 04.2015
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
- Fostered strong relationships with regular patrons through personalized service that encouraged repeat business.
- Trained new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
- Obtained cash bank and stocked service bar to prepare for operation.
- Trained [Number] new bartenders on drink preparation, product promotion, garnish preparation, and sanitation protocol.
Education
Cosmetology Education
Sunsta
Fort Myers, Florida01.2004
High School Diploma -
North Fort Myers High School
North Fort Myers, FL06.2000
Skills
- Delegation
- Scheduling
- New Business Development
- Distribution Management
- Bar & Stock Management
- Promoting Sales
- Social Media/Marketing
- Event Planning
- Pricing Strategies
- Client Retention
Timeline
General Manager
Sea-Craft Waterfront Tiki
07.2021 - 02.2024
Bar Manager
Bimini Bait Shack
03.2017 - 04.2021
Office Assistant
Purified Air Conditioning
01.2017 - 03.2022
Bartender/Ass
Sanibel Fish House
04.2014 - 03.2017
Bartender/Manager
Diamond Billiards Sports Bar & Grill
09.2008 - 04.2015
Cosmetology Education
Sunsta
High School Diploma -
North Fort Myers High School
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