Mary Stroud
Arlington,TX
Summary
Detail-oriented payment processing professional with expertise in posting payments and managing accounts. Experienced in resolving discrepancies, maintaining financial records, and ensuring policy compliance. Demonstrates effective collaboration and adaptability to evolving needs, driving organizational goals and enhancing operational efficiency.
Overview
12
12
years of professional experience
1
1
Language
Work History
Payment Poster Specialist
Serenity Healthcare
03.2025 - Current
- Open and balance daily payment batches, prepare posting batches, and reconcile with bank deposits or payment systems
- Balanced daily payment batches and reconciled with bank deposits or payment systems to ensure accurate financial reporting
- Enter insurance payments, patient payments, and carrier refunds into the billing system, using Explanation of Benefits (EOBs) and denial codes to document reasons for adjustments.
- Entered insurance and patient payments, and carrier refunds into billing system, utilizing EOBs and denial codes for accurate adjustments
- Work with EOB and payment posting systems (e.g., Athena, EPIC) to ensure data accuracy and timely posting
- Prepare daily reports, reconciliation forms, and other required documentation for finance or management review
- Collaborated with staff to resolve complex rejections and posting issues, enhancing overall payment accuracy
- Key Responsibilities:
- Processed and posted payments efficiently to ensure accurate revenue tracking.
- Reconciled patient accounts to maintain financial accuracy and compliance with regulations.
- Contributed to the reduction of aged accounts receivable by prioritizing oldest outstanding balances for follow-up action.
- Processed payments that had been received from insurance companies and Medicare.
- Reduced payment discrepancies through meticulous attention to detail in data entry and reconciliation.
- Accurately posted payments and adjustments both electronically and manually.
Medicare Reimbursement Specialist II
Angmar Medical Holdings, Inc.
05.2021 - 04.2025
- Processed complex reimbursement claims utilizing advanced billing software and electronic health record systems.
- Analyzed reimbursement trends to identify discrepancies and implemented corrective measures for optimal accuracy.
- Delivered timely information to insurance representatives to resolve common and complex issues.
- Followed up on denied and unpaid claims to resolve problems and obtain payments.
- Assisted patients with understanding their benefits coverage, providing clear explanations regarding out-of-pocket expenses and reimbursements.
- Reduced claim denial rates by thoroughly reviewing documentation before submission to insurance providers.
Patient Collection Specialist
All Care Professional Home Health, LLC
04.2023 - 09.2024
- Managed collections process for outstanding accounts, ensuring timely follow-up and resolution.
- Resolved disputes by negotiating payment plans, fostering positive relationships with clients.
- Negotiated to collect balance in full.
- Processed payments and applied to customer balances.
- Sent patient invoices detailing payment plans and outstanding balances for clarity.
Patient Access Representative/Medical Billing Specialist
Vista Physical Therapy
05.2014 - 05.2021
- Managed patient registration process, ensuring accurate data entry and compliance with privacy regulations.
- Facilitated insurance verification, streamlining approvals to enhance patient access to services.
- Coordinated appointment scheduling, optimizing clinic workflow and improving patient satisfaction.
- Trained new staff on operational procedures and system navigation for efficient patient processing.
- Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
- Stayed calm under pressure to and successfully dealt with difficult situations.
- Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
Education
Bachelor - Health and Wellness
Parker University
Dallas, TXSkills
- Payment posting
- Payment processing
- Medical billing
- Accurate data entry
- Insurance verification
- Microsoft Office
- Incomplete payment identification
- Batch balances and reports
- Payment discrepancy resolution
- Payment batch reconciliation
- Microsoft Office expertise
- Batch posting accuracy
- Effective communication skills
Accomplishments
- Achieved collection results through effectively helping with Aging Report. Collected over 90% of past due patient collections.
Languages
English
Timeline
Payment Poster Specialist
Serenity Healthcare
03.2025 - Current
Patient Collection Specialist
All Care Professional Home Health, LLC
04.2023 - 09.2024
Medicare Reimbursement Specialist II
Angmar Medical Holdings, Inc.
05.2021 - 04.2025
Patient Access Representative/Medical Billing Specialist
Vista Physical Therapy
05.2014 - 05.2021
Bachelor - Health and Wellness
Parker University