Mary Suffern
Gary,IN
Summary
Dynamic professional with a proven track record of enhancing team communication and customer satisfaction. Excels in conflict resolution and training, boosting service quality and efficiency. Skilled in Microsoft Office and adept in verbal communication, I am a quick learner committed to delivering exceptional results, who is ready to be an asset to your company.
Overview
13
13
years of professional experience
Work History
Hostess/Trainer
Bc Osaka Restaurant
05.2023 - Current
- Promoted a sense of camaraderie amongst the front of house staff, leading to better communication and understanding
- Implemented strategies and exceptional customer service skills to ensure that the restaurant still runs smoothly at peak hours
- Coordinated private parties and reservations, ensuring impeccable service and increasing the number of returns customers
- Assisted in conflict resolution between customers and staff, resolved customer complaints and criticism ensuring a satisfactory outcome
- Trained new front of house employees, implemented new training methods to ensure efficiency and understanding amongst the trainees
- Insured the front of house was neat and tidy, maintains and inviting atmosphere at all times
- Regularly monitored customer feedback/Google reviews making adjustments accordingly to improve service quality.
- Worked with wait staff to accommodate guest requests to ensure their visit would meet or exceed expectations
Cashier
Save More Grocery Store
02.2023 - 05.2023
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels, ensuring my drawer was accurate.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Participated in secret shopping and loss prevention
- Quickly and accurately performed cash, card, and check transactions to complete customer purchases.
- Answered questions about store policies and addressed customer concerns, ensuring the customer has a great experience
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
- Built relationships with customers to encourage repeat business.
- Handled cash with high accuracy and took care to check bills for fraud.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
Manager
Jade Garden Restaurant
10.2011 - 08.2017
- Promoted a sense of camaraderie amongst the front of house staff, leading to better communication and understanding
- Implemented strategies and exceptional customer service skills to ensure that the restaurant still runs smoothly at peak hours
- Coordinated private parties and reservations, ensuring impeccable service and increasing the number of returns customers
- Assisted in conflict resolution between customers and staff, resolved customer complaints and criticism ensuring a satisfactory outcome
- Trained new front of house employees, implemented new training methods to ensure efficiency and understanding amongst the trainees
- Insured the front of house was neat and tidy, maintains and inviting atmosphere at all times
- Regularly monitored customer feedback/Google reviews making adjustments accordingly to improve service quality.
- Worked with wait staff to accommodate guest requests to ensure their visit would meet or exceed expectations
Education
Bachelor Of Science In Psychology - Psychology - ABA
Purdue University Global
West Lafayette, INSkills
- Organized
- Excellent verbal and nonverbal communication skills
- Proficients in Microsoft office
- Detail oriented
- Hard-working
- Excellent math skills
- Teachable/Quick learner
Timeline
Hostess/Trainer
Bc Osaka Restaurant
05.2023 - Current
Cashier
Save More Grocery Store
02.2023 - 05.2023
Manager
Jade Garden Restaurant
10.2011 - 08.2017
Bachelor Of Science In Psychology - Psychology - ABA
Purdue University Global
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