McKenzy Strickler
New Braunfels,TX
Summary
Dedicated professional with strong customer service skills, Client organization, dedicated to providing excellent customer service to clients.
Overview
1
1
year of professional experience
Work History
Hostess/Trainer
The Courthouse
New Braunfels, Texas
08.2025 - 04.2026
- Trained new hostesses on customer service techniques and restaurant protocols.
- Resolved guest inquiries and complaints with professionalism and empathy.
- Coordinated seating arrangements to optimize guest flow and satisfaction.
- Monitored dining area for cleanliness and ensured prompt table turnover.
- Collaborated with kitchen staff to synchronize service timing and efficiency.
- Ensured all trainees had a thorough understanding of their roles prior to beginning work shifts.
- Demonstrated proper phone etiquette and customer service techniques during role-play exercises with trainees.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
Team Member
Stars and Stripes Drive In
New Braunfels, TX
10.2024 - 03.2025
- Prepared food orders to meet customer demands promptly and with precision.
- Greeted patrons and provided friendly customer support.
- Maintained cleanliness and organization of work areas and dining spaces to enhance customer experience.
- Processed cash transactions accurately to ensure smooth customer service at the register.
- Operated cash registers to process payments from customers.
- Used kitchen equipment safely and followed food safety rules.
- Focused on mastering essential tasks to improve work efficiency.
- Performed opening and closing duties such as setting up displays, restocking items, and cleaning the sales floor.
Education
Cosmetology License - Cosmetology
Williams Edge Institute
New Braunfels, TX02-2027
High School Diploma -
Resolute Academy
New Braunfels02-2026
Skills
- Customer service
- Guest relations
- Time management
- Organizational skills
- Teamwork
- Problem-solving
- Conflict management
- Effective listening
Timeline
Hostess/Trainer
The Courthouse
08.2025 - 04.2026
Team Member
Stars and Stripes Drive In
10.2024 - 03.2025
Cosmetology License - Cosmetology
Williams Edge Institute
High School Diploma -
Resolute Academy