Mary Svec
Palm Harbor,FL
Summary
Business-minded professional with a background in meeting monthly sales goals and well-trained in cold calling strategies. A Senior Sales Representative with the know-how to remain calm and poised in pressure-driven situations.
Overview
14
14
years of professional experience
Work History
Senior Sales Representative
711 Gas Station
Palm Harbor, FL
10.2023 - Current
- Greeted customers and answered any questions they had about the store's products and services.
- Verified that customers were of legal age to purchase alcohol or tobacco products.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
- Counted money in cash drawer at the beginning of shift to ensure that amounts were correct and have sufficient change.
- Issued receipts, refunds, credits or change due to customers.
- Answered customer inquiries regarding store policies and procedures.
- Processed returns and exchanges of merchandise in accordance with store policies.
Purchasing Agent
B2 Micro Technologies
Palm Harbor, FL
01.2022 - 05.2023
- Analyzed purchase requisitions, determined appropriate vendors, negotiated contracts, and tracked orders.
- Researched and evaluated suppliers based on price, quality, selection, service, support, availability, reliability and payment terms.
- Negotiated pricing with vendors to obtain the best prices for goods or services.
- Collaborated with other departments to ensure materials were purchased in a timely manner.
- Maintained accurate records of purchases including item descriptions, quantities ordered and received.
- Reviewed invoices for accuracy prior to processing payments.
- Ensured compliance with all applicable laws and regulations related to procurement activities.
- Performed regular price comparisons between different suppliers for similar items.
- Prepared purchase orders and sent to distributors and suppliers.
- Contacted vendors to determine order status and communicate discrepancies with shipments.
Senior Sales Representative
711
Palm Harbor, FL
11.2017 - 03.2021
- Please see above job description for 7-11.
Call Center Executive
Davis Vision
Latham, NY
03.2015 - 09.2017
- Responded to customer inquiries, complaints and requests in a timely manner.
- Provided quality customer service via telephone, email and chat.
- Resolved customer complaints quickly and efficiently.
- Utilized various software applications to log customer information and issue resolution.
- Performed administrative duties such as data entry, filing and document preparation.
- Ensured compliance with company policies and procedures when interacting with customers.
- Answered, screened and processed high volume of calls daily with call management system and web-based communications.
- Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
- Updated customer accounts, addresses and contact information within call management databases.
Logistics Associate
Stone Management
Watervliet , NY
01.2010 - 02.2015
- Accurately recorded and tracked inventory levels in warehouse management system.
- Provided customer service support by responding to inquiries from customers regarding order status and shipment details.
- Performed regular audits of warehouse materials to identify discrepancies between physical stock and digital records.
- Audited bills of lading for accuracy prior to authorizing payment for services rendered by carriers or vendors.
- Resolved any issues that arose during the shipping process such as damaged goods or incorrect orders received by customers in a timely manner.
- Generated purchase orders for supplies needed at warehouses or distribution centers.
- Managed paperwork and necessary information required for client shipments.
Education
Bachelor of Arts - Psychology
Russell Sage College
Troy, NY06-1995
Skills
- Sales Development
- Product and service knowledge
- Network development
- Selling techniques
- Client Service
- Customer Support
Affiliations
- Enjoy reading, gardening and swimming.
Timeline
Senior Sales Representative
711 Gas Station
10.2023 - Current
Purchasing Agent
B2 Micro Technologies
01.2022 - 05.2023
Senior Sales Representative
711
11.2017 - 03.2021
Call Center Executive
Davis Vision
03.2015 - 09.2017
Logistics Associate
Stone Management
01.2010 - 02.2015
Bachelor of Arts - Psychology
Russell Sage College
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