Mary Tadesse
Las Vegas
Summary
Dynamic hotel manager with a proven track record at Cosmopolitan of Las Vegas, excelling in team building and critical decision-making. Enhanced guest satisfaction through proactive problem-solving and exceptional service, while streamlining operations to improve efficiency. Recognized for fostering a positive work environment and mentoring staff to achieve peak performance.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Hotel Manager
Cosmopolitan Of Las Vegas
Las Vegas
03.2024 - Current
- Maintained strong customer relations by proactively addressing issues and implementing corrective actions.
- Delivered exceptional customer service by actively listening and making tailored product recommendations.
- Answered customer inquiries and provided prompt assistance to ensure exemplary service.
- Monitored work environment to ensure safety and foster positive atmosphere for employees.
- Provided constructive feedback to improve worker morale and enhance overall team performance.
- Managed multiple projects while demonstrating strong organizational and time management skills.
- Strengthened communication skills through consistent interactions with colleagues and clients.
- Utilized critical thinking to analyze problems, evaluate solutions, and make informed decisions.
Front Desk Agent / Hotel Operations Head Cashier
Cosmopolitan Hotel and Casino
09.2021 - Current
- Outlined industry focus to enhance customer understanding.
- Assisted customers by answering questions and fulfilling requests to enhance overall guest satisfaction.
- Provided exceptional customer service by promptly resolving issues and fostering positive relationships with patrons.
- Streamlined the checkout process for improved customer experience and reduced wait times.
- Performed cash, card, and check transactions to complete customer purchases.
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Covered for absent employees during peak hours to maintain service continuity.
- Coordinated breaks for fellow cashiers to maintain continuous coverage during busy periods and uphold service standards.
- Proven ability to learn quickly and adapt to new situations.
Front Desk Agent / Night Auditor
Rio Hotel Caesars Entertainment
07.2018 - 08.2021
- Resolved auditing discrepancies by reconciling cash drop with credit card transactions, ensuring accurate financial reporting.
- Facilitated date roll by organizing documentation and updating systems, streamlining operational processes.
- Same job roles and responsibilities as Cosmopolitan Front desk agent.
Housekeeping / Guest Services
The Cromwell
05.2014 - 06.2018
- Coordinated with housekeeping staff to achieve timely room turnovers and maintain high cleanliness standards, ensuring guest satisfaction.
- Enhanced guest satisfaction by promptly addressing concerns and providing personalized solutions.
- Explained key trends and best practices in hospitality to inform team decisions.
- Outlined company mission and values to enhance brand awareness in hospitality sector.
Education
Associate of Applied Business - Business Administration And Management
Collage of Sothern Nevada
Las Vegas 12-2025
Skills
- Front-end management
- Incident reporting
- Cash handling
- Problem-solving
- Critical decision-making
- Team building and leadership
- Coaching and mentoring
- Time management
- Organizational skills
- Multitasking and collaboration
- Computer proficiency
- Interpersonal skills
- Strong work ethic
- Positive attitude
Additionalexpertiseandskills
- Front end management and cash handling in extremely high volume store.
- Excellent oral and written communication skills in English and Spanish.
- Highly-developed decision making skills.
- Strong interpersonal skills.
- Outstanding time management and organizations skills.
- Extremely strong work ethic.
- Proficient computer abilities in Excel, Word, Outlook, PowerPoint and AS400.
- Excellent merchandising and visual presentation techniques.
Roles And Responsibilities
- Hands-on leader with strong emphasis on team building and in team management.
- As revenue management.
- Account billing.
- Audit cash registers.
- Ensure policy and procedure followed by the team members.
- Help support none gaming audit team and account receivable team.
- Manage and build master account while overseeing city ledger.
- Anticipate Guest needs and wants.
Languages
English
Coreknowledgeandskills
- Revenue Management
- Daily Operations
- Team Building and Leadership
- Coaching and Mentoring
Icon
https://www.myperfectresume.com/config/icons/general-16-white.svg
Certification
- Microsoft Office Specialist (MOS) Certification
- First Aid Certification
Timeline
Hotel Manager
Cosmopolitan Of Las Vegas
03.2024 - Current
Front Desk Agent / Hotel Operations Head Cashier
Cosmopolitan Hotel and Casino
09.2021 - Current
Front Desk Agent / Night Auditor
Rio Hotel Caesars Entertainment
07.2018 - 08.2021
Housekeeping / Guest Services
The Cromwell
05.2014 - 06.2018
Associate of Applied Business - Business Administration And Management
Collage of Sothern Nevada