Summary
Overview
Work History
Education
Skills
Timeline
Generic

MARY J TELONA

91- 1231 Hanaloa Street, Ewa Beach,HI

Summary

Compassionate Call Agent with documented strengths in building customer relationships. Caring and kind with focus on providing effective solutions to complex problems. Eager to provide superlative results for customers and employers alike.

Overview

11
11
years of professional experience

Work History

Customer Service Representative

Bervar & Jones Attorneys
Honolulu, HI
06.2025 - Current
  • Resolved complex problems by working with other departments to provide solutions that meet customer needs.
  • Provided accurate information about products and services to customers.
  • Resolved customer complaints promptly and efficiently.
  • Answered inbound calls, chats and emails to facilitate customer service.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.

Passenger Assistant Agent

G2 Secure
Honolulu , HI
05.2025 - Current
  • Adhered strictly to aviation security protocols when screening passengers and their belongings prior to boarding flights.
  • Furnished customers with information on routes, gates, and terminals to assuage baggage and boarding concerns.

Call Center Customer Service Representative

Pizza Hut
Waipahu, HI
02.2023 - Current
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer.
  • Resolved customer inquiries, questions and concerns to consistently offer quality service and meet performance benchmarks.
  • Handled escalated customer service concerns to preserve customer satisfaction and maintain long-term business relationships.
  • Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
  • Maintained strong call control and quickly worked through scripts to address problems.
  • De-escalated problematic customer concerns, maintaining calm, friendly demeanor.
  • Consulted with customers to resolve service and billing issues.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Call Center Representative

ANIOX
Blue Bell , PA
01.2025 - 04.2025

Call Center Agent

SMS Research Hawaii
Honolulu, HI
02.2022 - 06.2022
  • Doing the general Survey and answering their questions.
  • Greeted customers in a professional and courteous manner.
  • Generated sales by prospecting leads, cold calling and negotiating advantageous deals.

Call Center Agent

Tyme Global Technologies
60 West 66th Street Suite 15B, NY
01.2021 - 04.2021
  • Maintained strong call control and quickly worked through scripts to address problems
  • Managed high-volume of inbound and outbound customer calls
  • Answered incoming calls and provided highest level of professionalism and knowledgeable service to every customer
  • Dealing with Medical issus and booked their appointments their vaccinations.
  • Maintained strong call control and quickly worked through scripts to address problems.

Call Center Agent

SMS Research Hawaii
Honolulu, HI
01.2017 - 04.2017
  • Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction
  • Educated clients on how to navigate company systems and work within established frameworks to obtain desired services
  • Consulted with customers regarding Medical needs, addressing opinions concerns
  • Explained key information regarding products and services to customers to encourage informed decision-making.

Gate Monitor

Gate Monitors, Roberts Hawaii
Honolulu, HI
01.2014 - 12.2016
  • As a Gate Monitor I would stand in the gate where I was put in the positions where outbound and inbound internationals Airlines taking the customer down and load them to the bus to get to the Custom gate to check their passport
  • As the outbound i would check there tickets and passport to secure there needs.

Education

Associate of Science -

Remington College
Honolulu, HI
07.2011

High School Diploma -

Waianae High School
Waianae, HI
05.2002

Skills

  • Performance monitoring
  • Customer communications
  • Call center experience
  • Resolving issues
  • Transaction processing
  • Upbeat and positive personality
  • Understanding Customer Needs
  • Customer Service
  • Payment Processing
  • Friendly, Positive Attitude
  • Calm and Professional Under Pressure
  • Problem-solving

Timeline

Customer Service Representative

Bervar & Jones Attorneys
06.2025 - Current

Passenger Assistant Agent

G2 Secure
05.2025 - Current

Call Center Representative

ANIOX
01.2025 - 04.2025

Call Center Customer Service Representative

Pizza Hut
02.2023 - Current

Call Center Agent

SMS Research Hawaii
02.2022 - 06.2022

Call Center Agent

Tyme Global Technologies
01.2021 - 04.2021

Call Center Agent

SMS Research Hawaii
01.2017 - 04.2017

Gate Monitor

Gate Monitors, Roberts Hawaii
01.2014 - 12.2016

Associate of Science -

Remington College

High School Diploma -

Waianae High School

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