Jalissia Steed
Atlanta,GA
Summary
Motivated and customer-focused retail associate with 5+ years of experience in sales, inventory management, and customer service. Proven ability to maintain a clean, organized work environment and deliver excellent Customer service. Experienced in leadership and team management, with strong organizational and communication skills. Eager to contribute these skills to a new role with opportunities for growth.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Circle K
04.2024 - 08.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
Team Leader Manager
Target
10.2021 - 09.2023
- Resolved customer service issues by finding immediate solutions, increasing customer confidence, and decreasing escalations to executive office.
- Enhanced team productivity by implementing efficient workflow processes and setting clear performance expectations.
- Led employee relations through effective communication, coaching, training, and development.
- Collaborated with senior management on strategic planning efforts, aligning departmental objectives with overall company vision.
- Established a culture of accountability within the team, resulting in higher levels of individual responsibility towards achieving organizational goals.
- Contributed to the development of company-wide best practices by actively participating in leadership meetings and sharing insights from the team''s experiences.
- Facilitated cross-training opportunities among team members, creating a more versatile and resilient workforce capable of handling unforeseen challenges.
Sales Associate
Lowes Home Improvment
09.2019 - 10.2020
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Prepared merchandise for sales floor by pricing or tagging.
Assistant Manager
Walmart
08.2017 - 06.2019
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
- Developed strong working relationships with staff, fostering a positive work environment.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Completed regular inventory counts to verify stock levels, address discrepancies, and forecast future needs.
- Managed inventory levels to minimize stockouts while reducing overhead costs.
- Established team priorities, maintained schedules and monitored performance.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Education
No Degree - Psychology
Union County College
Cranford, NJHigh School Diploma -
Weequahic High School
Newark, NJ06.2015
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Team Leadership
Time Management
Staff Development
Customer Relationship Management (CRM)
Coaching and Mentoring
Performance monitoring
Team Supervision
Performance Improvement
Certification
Cpr
Timeline
Customer Service Representative
Circle K
04.2024 - 08.2024
Team Leader Manager
Target
10.2021 - 09.2023
Sales Associate
Lowes Home Improvment
09.2019 - 10.2020
Assistant Manager
Walmart
08.2017 - 06.2019
No Degree - Psychology
Union County College
High School Diploma -
Weequahic High School