Mary Tien
Harker Heights
Summary
Dedicated and motivated RN with over 27 years of experience with a passion for patient safety seeking a quality position with a focus on improving patient outcomes.
Overview
35
35
years of professional experience
1
1
Certification
Work History
Stroke Program Outreach Coordinator
Baylor Scott and White Temple
05.2021 - Current
- Supported successful TJC Comprehensive Stroke Center re-certification by co-leading survey preparation, coordinating action plans, and engaging multidisciplinary units (ED, NsICU, OR/PACU, med-surg floors, STC2, Rehab).
- Increased community stroke awareness by organizing and participating in multiple educational outreach events.
- Improved documentation compliance through routine daily/weekly chart audits, ensuring accurate and timely EPIC documentation for time-sensitive stroke metrics.
- Provided regional leadership as Stroke Committee Chair for the Central Texas Regional Advisory Council (2022 and 2025).
- Strengthened staff competency by designing and delivering training for new ED nurse residents and STC2 stroke observation unit staff in partnership with Nursing Professional Development.
- Contributed to quality improvement by participating in, and facilitating as needed, monthly Stroke PI meetings focused on reviewing metrics and identifying performance gaps.
- Reduced stroke readmission risks by tracking and analyzing readmission cases, conducting root-cause reviews, and presenting findings for the bi-annual BPT Stroke Readmissions initiative.
- Ensured ongoing clinical excellence by providing continuous stroke education to staff and medical providers.
- Enhanced inter-facility coordination through collaboration with external hospitals and EMS agencies, including providing case feedback and annual EMS stroke education.
Regional Charge Nurse
Baylor Scott and White Clinics Killeen West and Main
12.2015 - 12.2018
- Led a multidisciplinary team of 25 (RNs, LVNs, CMAs) by managing staffing schedules, ensuring adherence to policies and procedures, facilitating daily/weekly huddles, coordinating competency training, precepting new staff/students, and overseeing full cycle hiring and termination.
- Ensured regulatory readiness by conducting internal Joint Commission (TJC) preparedness audits and addressing identified gaps.
- Optimized operational efficiency by managing the clinic’s drug and supply budget, monitoring weekly spending, and implementing cost-saving strategies that reduced expenses by over 15%.
- Drove Population Health initiatives by training multiple clinics across Central Texas and providing oversight that supported Level 3 PCMH certification; co-directed quality measures with leadership, surpassing regional hypertension and diabetes control goals (target: 74.9%).
- Maintained certification for state infant/child hearing screenings (ages 0–21) and completed Train-the-Trainer to educate other staff.
- Directed all components of the Vaccines for Children (VFC) program, including monthly inventory, vaccine ordering, patient outreach for overdue vaccinations, preparation for annual state audits, and staff education.
- Provided comprehensive clinical support through telephone triage, medication refill management, emergency assistance, and direct patient care (IV therapy, wound care, minor surgical procedures, immunotherapy administration); contributed to annual community sports physical clinics.
- Delivered a Nursing Grand Rounds presentation on Prevention of Hospital Readmission, highlighting evidence-based strategies and clinical implications.
LVN
Baylor Scott and White Hospital/regional clinic
07.1998 - 04.2011
- Acute and Chronic patient care in Internal Medicine unit, adeptly managing all aspects of treatment from medication to wound care to monitoring for five patients per shift.
- Provided skilled nursing including IV therapy, central line care, telemetry monitoring, tracheostomy care, wound packing, foley catheter placement, post-op management.
Preventive Medicine Specialist
US Army- Presidio of San Francisco, CA and Ft Hood, TX
11.1990 - 11.1995
- Conducted comprehensive hearing screenings for incoming and outgoing active-duty service members, supporting force readiness through the Hearing Conservation Program.
- Led and assisted environmental health inspections of barracks, food handling sites, and day care facilities; provided field sanitation training to ensure compliance with military health and safety standards.
- Delivered patient counseling and education on reproductive health, HIV/STD prevention, and wellness at Letterman Army Medical Center; served as a subject matter expert in sexually transmitted infections, HIV, and family planning.
Education
Bachelor of Science -
Excelsior College
Albany, NY01.2015
Associate of Science - Nursing
Excelsior College
Albany, NY01.2011
Vocational Nursing - undefined
Central Texas College
Killeen, TX01.1998
Skills
- Stroke Program & Outreach Coordination (Comprehensive Stroke Center operations)
- Regulatory & Accreditation Preparedness (TJC audits, compliance monitoring)
- Strong provider and multidisciplinary communication skills
- Staff Education & Development (adjunct faculty, preceptor, annual competencies)
- EPIC EHR Superuser & Workflow Optimization
- Proficient in Microsoft Office Suite (Excel, Word, PowerPoint, Outlook)
- Clinical Leadership & Team Management (oversight of 25 staff: RNs, LVNs, CMAs)
- Population Health Collaboration & Quality Improvement
Affiliations
Member of ANA 2011-present
Certification
- Registered Nurse: Texas, Compact License # 805890 exp 2026
- BLS-AHA-current
- Stroke Certified RN (SCRN)-9/2024-current.
Timeline
Stroke Program Outreach Coordinator
Baylor Scott and White Temple
05.2021 - Current
Regional Charge Nurse
Baylor Scott and White Clinics Killeen West and Main
12.2015 - 12.2018
LVN
Baylor Scott and White Hospital/regional clinic
07.1998 - 04.2011
Preventive Medicine Specialist
US Army- Presidio of San Francisco, CA and Ft Hood, TX
11.1990 - 11.1995
Associate of Science - Nursing
Excelsior College
Vocational Nursing - undefined
Central Texas College
Bachelor of Science -
Excelsior College
AWARDS
Good Conduct Medal 1990-1993, Army Commendation Medal 1993-1995, Scott and White Shining Star Award- 2001, Central Texas College preceptor award-2012, Awarded Baylor Scott & White 20-year service pin 2018.