Summary
Overview
Work History
Education
Skills
Timeline
Generic

Mary Vance

Manchester

Summary

Versatile professional with experience in training and mentoring teams, managing financial processes, and delivering effective classroom instruction. Proven ability to enhance service quality, ensure accurate financial recordkeeping, and foster engaging learning environments. Strong communicator and adaptable leader with a track record of improving team performance, customer satisfaction, and student outcomes.

Overview

6
6
years of professional experience

Work History

Waitress Trainer

Town Docks
05.2024 - Current
  • Developed strong communication skills by effectively conveying information between kitchen staff, management, and waitstaff.
  • Improved customer satisfaction by providing exceptional service and addressing guest concerns promptly.
  • Mentored new hires, resulting in stronger staff development and increased productivity.

Substitute Teacher

Beavor Meadow Elementary School
12.2021 - Current
  • My responsibilities were to create an environment for the children to be able to learn, feel safe and comfortable with me while their teacher was out.
  • I also worked one on ones with children who have disabilities and need a little more assistance than others when learning and going about their day.
  • My accomplishments were/are that these children go home knowing they learned more and had a great day while I assisted them.


Cashier/Customer Service

Riverside House of Pizza
10.2022 - 05.2024
  • Greeted customers entering store and responded promptly to customer needs.
  • Worked flexible schedule and extra shifts to meet business needs.
  • Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
  • Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.

Waitress and Hostess

Sweet Ginger
07.2020 - 06.2023
  • Working at this restaurant, my responsibility was to serve our customers and give a great experience so they would come back.
  • This job gave me a variety of skills and I learned a lot about customer service.
  • Handled high-pressure situations with composure, maintaining excellent service standards even during busy shifts.
  • Exhibited strong multitasking abilities, balancing multiple tables and orders while delivering prompt service.

Accounts Payable Intern

Metropolis Property Management Group
05.2022 - 08.2022
  • This internship gave me a real look at work outside school and helped me understand some basic skills like filling, excel, looking at bills and paying and lots more.
  • Supported the finance team in preparing accurate monthly reports by ensuring all accounts payable transactions were recorded promptly.
  • Improved cash flow forecasting through careful monitoring of outstanding invoices and updating the accounts payable aging report regularly.

Busser/Food Runner/host

Buckleys Steak House
08.2019 - 11.2021
  • At Buckley's, I was hired to help the waiters/waitresses, serve food, drinks, and clean tables when needed.
  • Worked quickly, communicated with other staff and always looked for better ways of completing tasks to improve productivity and keep tables ready for incoming guests.
  • I also was assigned to place our guest to their seats and set up the outline of the parties of the night.
  • This helped me learn organization, planning ahead, dealing with challenges over the night when it came to a full house or unhappy guest.

Education

Marketing - Business Management

University of Maine Orono
Orono, ME
05.2025

Skills

  • Customer service
  • Restaurant experience
  • Time management
  • Food service
  • Communication skills
  • Leadership
  • Microsoft excel
  • Early Childhood Education
  • Classroom Experience
  • Accounts payable auditing

Timeline

Waitress Trainer

Town Docks
05.2024 - Current

Cashier/Customer Service

Riverside House of Pizza
10.2022 - 05.2024

Accounts Payable Intern

Metropolis Property Management Group
05.2022 - 08.2022

Substitute Teacher

Beavor Meadow Elementary School
12.2021 - Current

Waitress and Hostess

Sweet Ginger
07.2020 - 06.2023

Busser/Food Runner/host

Buckleys Steak House
08.2019 - 11.2021

Marketing - Business Management

University of Maine Orono

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