Summary
Overview
Work History
Education
Skills
Timeline
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Mary Vaughan

San Antonio,TX

Summary

Goal-oriented manager with distinguished experience in banking industries and proven leadership abilities. Expert in increasing productivity and customer satisfaction while driving revenue and sales. Committed to streamlining procedures while optimizing employee talent. Branch Manager with 24 years experience in the financial services industry. Proven track record in people development and driving sales through P&L management.

Overview

23
23
years of professional experience

Work History

Private Client Branch Manager

Chase Bank
01.2003 - Current
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.
  • Established team priorities, maintained schedules and monitored performance.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Maintained strong control environment to evaluate, manage and conduct new and existing business by adhering to risk/control expectations, procedures, and processes.
  • Remote managed 2 sites, managed 15 people between 2 branches
  • Actively identify, coach, develop, motivate and support employees

Telephone Banker

Purdue Employees FCU
02.2000 - 01.2003
  • Stayed current on changing products, services and policies to offer exceptional service to customers.
  • Improved customer satisfaction by going above-and-beyond to answer questions and offer expert support.
  • Helped customers complete online banking services and assisted with user access problems such as forgotten passwords.
  • Completed transactions for customers and capitalized on opportunities to cross-sell products and services.
  • Managed leads and referrals for prospects interested in specific bank products such as loans and credit cards.
  • Maintained friendly and professional customer interactions.
  • Assisted customers with banking needs and inquiries.
  • Top Performer 2 years

Education

John Jay
San Antonio, TX

Skills

  • P&L Management
  • Banking Operations
  • Customer Service
  • Consumer and Business account Acquisitions
  • Staff Training & Employee Development
  • Analytical and Problem-Solving
  • Leadership
  • Remote Managing experience
  • Call Center experience
  • Strong phone communication skills

Timeline

Private Client Branch Manager

Chase Bank
01.2003 - Current

Telephone Banker

Purdue Employees FCU
02.2000 - 01.2003

John Jay

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