Open To Work
MARY WADE
Amazon
Colorado Springs,CO
Work Preference
Job Search Status:
Open to workDesired Job Title
Human Resources CoordinatorAdministrative CoordinatorCustomer Support SpecialistWork Type
Full TimeContract WorkLocation Preference
RemoteHybridLocation:
Colorado Springs, COOpen to relocation:
YesImportant To Me
Career advancementPersonal development programsCompany CulturePaid time offWork from home optionSummary
Bilingual HR-focused professional with a background in customer service, care coordination, logistics, and training support. Brings hands-on experience handling sensitive inquiries, maintaining confidentiality, and using HR software, CRM tools, and Microsoft Office to support accurate records, employee engagement, and efficient day-to-day operations.
16
years of professional experience
Work History
Fulfillment Associate, L1
2 Years 4 Months- Key Skills Demonstrated: Cross-Functional Collaboration
- Cross-Functional Collaboration: Process up to 300 customer orders daily while maintaining accuracy, quality, and attention to detail; collaborate across departments to improve workflow and operational efficiency, contributing to a 15% increase in productivity.
- Training & Development Coordination: Trained and coached new associates on standard operating procedures, quality, and safety requirements.
- Data Management & Reporting: Conducted audits and resolved operational issues by identifying process errors, researching inventory discrepancies, and documenting findings.
- Data Management & Reporting
- Handle sensitive associate and operational information while maintaining confidentiality and complying with company policies.
- Supported Warehouse Deals by inspecting and evaluating returned merchandise, achieving a 98% product quality rate.
- Training & Development Coordination
- Worked remotely to support team objectives and maintain productivity
Economic Development, Internship Participant
1 Month- Data Management & Reporting: Coordinated registration for 500+ attendees at the Space Symposium, ensuring timely, accurate entry of participant information and reducing registration errors by 20%.
- Cross-Functional Collaboration: Facilitated seamless communication with 200+ participants, addressing inquiries and providing real-time assistance, which enhanced attendee satisfaction by 15%.
- Provided on-site support during the Space Symposium, assisting with logistics and managing event flow for over 50 sessions, contributing to a 10% increase in event efficiency.
- Handled sensitive data for over 100 registrants, while maintaining confidentiality and compliance with data protection protocols.
- Managed and reported data, ensuring accuracy and compliance with protocols.
- Collaborated across departments, contributing to improved project outcomes.
Customer Service Representative
2 Years 5 Months- Key Skills Demonstrated: Data Management and Reporting
- Handled 2,000+ customer inquiries weekly via phone, email, and chat, resolving issues and providing product information, leading to a 20% improvement in customer satisfaction scores.
- Managed high call volumes, updated customer profiles, and documented interactions in CRM software, improving case resolution time by 25%.
- Maintained positive and empathetic tone in all customer interactions, contributing to a 30% boost in overall customer satisfaction and brand loyalty.
- Utilized in-depth product knowledge to provide tailored recommendations, driving a 15% increase in sales and enhancing customer retention by 10%.
Office Manager and Medical Sales Representative
2 Years- Identified healthcare facilities and professionals within assigned territory and tailored presentations to communicate the features of medical products and equipment.
- Utilized market data, trends, and competitor analysis to identify growth opportunities, adapt sales strategies, and provide insight to management teams.
- Negotiated contracts, pricing terms, and service agreements to secure favorable contract terms for clients and the company.
- Demonstrated data management and reporting skills by organizing processes that enhanced document accuracy.
- Data Management & Reporting: Developed and maintained efficient filing systems, which improved document retrieval and office organization.
- Facilitated project success through cross-functional collaboration with diverse teams.
- Provided administrative support to executives by managing calendars, coordinating meetings, and arranging travel logistics.
Education
Bachelor of Science (B.S.) - Human Resources Management
Associate of Applied Science (A.A.S.) - Human Resources Management
Skills
Logistics Coordination
HR software
Microsoft Office Suite
Mac and Windows
Time Management
Problem-Solving
Adaptability and flexibility
Conflict Resolution
Training and development
Employee Engagement
Bilingual proficiency
Empathy
Personal Information
Title: Aspiring Human Resources Professional
Timeline
Fulfillment Associate, L1
Amazon
06.2024 - Current
Economic Development, Internship Participant
Colorado Springs Chamber & EDC
05.2024 - 06.2024
Customer Service Representative
Alorica
03.2013 - 08.2015
Office Manager and Medical Sales Representative
Tri-City Medical Sales
12.2010 - 12.2012
Park University
Bachelor of Science (B.S.) from Human Resources Management
Park University
Associate of Applied Science (A.A.S.) from Human Resources Management