Mary Wainwright
Orlando,FL
Summary
Enthusiastic and reliable professional, takes pride in providing excellent customer service and creating memorable dining experiences for restaurant clientele. Skilled in anticipating guests needs, addressing complaints and resolving issues in a timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
10
10
years of professional experience
Work History
Banquet Server
Four Seasons Resort
01.2024 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Maintained clean and safe work environment.
- Adhered to safety protocols during food handling processes, minimizing risk of contamination or illness for guests.
- Assisted in setting up the event space, ensuring proper table arrangements and placement of utensils for seamless guest experience.
Server Assistant
Capa Four Seasons Resort
01.2021 - Current
- Assisting the server with filling waters and bussing tables
- Follow standards of service accurately to ensure great guest experience and satisfaction
- Demonstrate menu and bar knowledge to make professional recommendations, taking care of any aversions or dietary restrictions
- High work ethic, great organizational skills and multitasking.
Capa/Lobby Bar Chef de Partie
Four Seasons Resort
11.2017 - 12.2023
- Train, supervise and manage kitchen staff
- Ensure all health and safety regulations are adhered to in accordance with laws
- Lead in preparation and cooking in a fast-paced environment
- Control inventory, food cost and waste while coordinating with suppliers to ensure fresh, high quality ingredient.
Server
Spice Steakhouse
05.2014 - 11.2017
- Possess a working knowledge of food and beverage industry standards
- Proven ability to maintain a consistently high level of customer service
- Demonstrated skill in handling multiple tasks simultaneously while maintaining a positive attitude
- Experienced in operating POS systems.
Education
A.A Business -
Valencia College
Orlando, FL06.2016
Skills
- Communication skills
- Time management
- Leadership
- Customer service
- Teamwork
- Flexibility
Timeline
Banquet Server
Four Seasons Resort
01.2024 - Current
Server Assistant
Capa Four Seasons Resort
01.2021 - Current
Capa/Lobby Bar Chef de Partie
Four Seasons Resort
11.2017 - 12.2023
Server
Spice Steakhouse
05.2014 - 11.2017
A.A Business -
Valencia College
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