Mary Walker
Educator
Highlands Ranch,CO
Summary
Knowledgeable and dedicated customer service professional with extensive experience in recreation industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses. Perceptive educator with solid record of accomplishment over 40-years.. Stay on top of trends in education to meet needs of diverse students. Solid relationship-builder with decisive approach to solving operational problems.
Overview
59
59
years of professional experience
4
4
years of post-secondary education
2
2
Languages
Work History
Member Services
HRCA
Highlands Ranch, United States
01.1992 - 05.2020
- Researched and rapidly resolved client conflicts with the help of supervisors as needed.
- Learned internal systems and related service role duties to provide skilled team backup in handling customer demands.
- Maintained the membership database and updated knowledge of internal processes, new policies, procedures and best customer service practices to optimize quality service and responsiveness as perceived by the customer.
- Responded to customer calls and emails to answer questions and register members for classes and activities.
- Resolved concerns with products or services to help drive sales.
Spanish Teacher and Private Tutor
Douglas County Schools
Highlands Ranch, CO
08.1991 - 09.2009
- Conducted foreign language presentations to determine fluency and comprehension.
- Developed and wrote curricula in Spanish and English.
- Created supportive learning environment for foreign students to nurture English language development.
- Communicated and participated with homeschool programs and tutored homeschoolers in Spanish.
Director of Admissions and Marketing
Kent Denver School
Cherry Hills Village, Colorado
05.1989 - 05.1990
- Developed and implemented marketing programs to recruit middle and highschool students.
- Oversaw the admissions process to enroll new students.
- Managed marketing budget and monthly reporting.
- Identified new opportunities to enhance communication with our target markets for delivering key messages and information to audiences.
Director of Admissions and Marketing
Iliff School Of Theology
Denver, Colorado
11.1986 - 06.1989
- Developed and implemented scholarship programs for graduate students of color.
- Managed marketing budget and monthly reporting.
- Identified new areas and strategies fo recruit graduate students..
Assistant Dean of Admissions
Carleton College
Northfield, MN
06.1979 - 11.1986
- Conferred with educators to integrate new technology.
- Increased school applications with improved promotional approaches, outreach strategies and parent engagement plans.
- Optimized student educational strategies with clear advice on course choices, tutoring and career options.
- Conferred with educators and community leaders to identify and diversify a talented student body
- Collaborated with team members to achieve target results and identify new market areas.
Spanish Teacher and Assistant Tennis Coach
Totino Grace High School
Fridley, Minnesota
07.1977 - 06.1979
- Copied, organized and distributed classroom assignments or other paperwork.
- Developed materials for the classroom.
- Monitored student behavior in classes and in school activities for unsafe or rule-breaking concerns.
- Handled class records for attendance, assignment grades and course participation scores.
- Helped coach the boys tennis team.
Education
Bachelor of Arts - Spanish And Teacher Certification
Carleton College
Northfield, MN 09.1972 - 06.1976
Skills
Database Management
undefinedvolunteer
Volunteered in the Douglas County Schools and Aurora Elementary
Schools and ACT (for non English speakers). Served as a Carleton College Alumni Admissions Coordinator and Admissions Board Member. Also served on the Colorado Department of Social Work Examiners Board under the Department of Regulatory Agencies (DORA)
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Quote
Each small task of everyday life is part of the total harmony of the universe.
Saint Thérèse de Lisieux
Timeline
Member Services
HRCA
01.1992 - 05.2020
Spanish Teacher and Private Tutor
Douglas County Schools
08.1991 - 09.2009
Director of Admissions and Marketing
Kent Denver School
05.1989 - 05.1990
Director of Admissions and Marketing
Iliff School Of Theology
11.1986 - 06.1989
Assistant Dean of Admissions
Carleton College
06.1979 - 11.1986
Spanish Teacher and Assistant Tennis Coach
Totino Grace High School
07.1977 - 06.1979
Bachelor of Arts - Spanish And Teacher Certification
Carleton College
09.1972 - 06.1976
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