EMILY HINOJOSA
Sarasota,FL
Summary
Bilingual administrative professional with expertise in records management and document accuracy, skilled in Microsoft Office, HIPAA compliance, and maintaining organized, confidential files in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Member services
UCare Minnesota
Remote , MN
10.2022 - Current
- Entered and verified sensitive member data with 100% accuracy.
- Maintained organized electronic records in compliance with HIPAA standards.
- Generate reports and resolve inquiries discrepancies with cross-department teams.
- Identified needs of customers promptly and efficiently.
Records Associate
Bankers Warranty Group
Remote , MN
03.2020 - 10.2022
- Ensured accuracy and completeness of warranty and service data verification.
- Organized contracts, reports, and archived records for internal accessibility.
- Improved documentation processes to reduce errors and processing time.
Administrative Support Clerk
Van Wagenen Financial Services
Eden Prairie, MN
02.2020 - 09.2020
- Assisted 50-60 customer daily by reviewing personal cases and insurance coverage information.
- Prepared and transferred claim files for timely processing.
- Responded to customer issues to provide immediate resolution and improve retention.
Customer Relations Manager
Cub Foods/ Part Time
Apple Valley, MN
01.2019 - 04.2020
- Managed account reconciliation, cash handling and accurate transaction records.
Retail Associate & Shipping Associate
Abdallah Candies Inc
Apple Valley, MN
06.2017 - 12.2019
- Tracked inventory, processed orders , and maintained detailed shipping logs.
Education
Associate of Arts - Business Marketing
Dakota County Technical College
Rosemount, MN04.2021
High School Diploma -
MARISTAS PIO XII
Ecuador03.2017
Skills
- Database updates
- Microsoft Excel, Word, PowerPoint
- Records management and filing systems
- HIPAA compliance and confidentiality
- Accuracy and attention to detail
- Process improvement and organization
Languages
Timeline
Member services
UCare Minnesota
10.2022 - Current
Records Associate
Bankers Warranty Group
03.2020 - 10.2022
Administrative Support Clerk
Van Wagenen Financial Services
02.2020 - 09.2020
Customer Relations Manager
Cub Foods/ Part Time
01.2019 - 04.2020
Retail Associate & Shipping Associate
Abdallah Candies Inc
06.2017 - 12.2019
Associate of Arts - Business Marketing
Dakota County Technical College
High School Diploma -
MARISTAS PIO XII
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