Mary Waller
Freeport,IL
Summary
Dynamic Member Service Associate with a proven track record at Green State Credit Union, excelling in customer service and data entry proficiency. Achieved high customer satisfaction through effective issue resolution and product sales, demonstrating exceptional multitasking abilities and a knack for cross-selling, enhancing service experience for a large volume of customers daily.
Overview
25
25
years of professional experience
Work History
Member Service Associate
Green State Credit Union
01.2014 - 07.2024
- Responded to customer calls and emails to answer questions about products and services.
- Assisted members with correcting account, service, and system issues by educating on required forms and technical processes.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Recommended specific products and services in alignment with individual needs, requirements and specifications.
Claims Specialist
Newell Rubbermaid
03.1999 - 09.2013
Education
Freeport Senior High School
Freeport, IL05.1984
Skills
- Customer Service
- Data entry proficiency
- Product Sales
- Cross-selling abilities
- Service Upselling
- Issue Resolution
- Dispute Resolution
- Multitasking Abilities
Timeline
Member Service Associate
Green State Credit Union
01.2014 - 07.2024
Claims Specialist
Newell Rubbermaid
03.1999 - 09.2013
Freeport Senior High School
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