Mary Ward
Knoxville,TN
Summary
Skilled in sales and customer relationship management, with background in diverse sales environments. Possess strong communication, negotiation, and strategic planning skills critical for success in sales roles. Demonstrated ability to increase customer satisfaction and loyalty through effective sales tactics and service excellence. Contributed to significant growth in client base and revenue in previous positions by identifying new opportunities and optimizing sales processes.
Overview
5
5
years of professional experience
Work History
Sales Administrator
Topgolf
Knoxville, TN
05.2022 - Current
- Organized sales reports and presented data to management for decision-making.
- Responded to customer inquiries in a timely manner, resolving any issues or complaints related to sales.
- Created invoices and processed payments from customers in accordance with company policies and procedures.
- Maintained accurate records of all transactions and customer interactions using CRM software.
- Tracked, reconciled, and recorded monthly expense reports and credit card statements.
- Responded to inbound leads and directed to appropriate party to drive sales.
- Developed training materials for new staff on sales procedures and systems.
- Utilized CRM software to track leads and maintain customer relationships effectively.
Paraprofessional/Admin
Tennessee College of Applied Technology
Knoxville, TN
02.2023 - 05.2025
- Maintained classroom supplies and equipment to ensure operational efficiency.
- Created and maintained positive relationships with students, parents, and colleagues.
- Supported students throughout academic instruction and assignments.
- Attended professional development workshops related to job responsibilities.
- Assisted in onboarding new employees by preparing training materials and schedules.
- Handled incoming communications, directing inquiries to the appropriate departments promptly.
- Answered phone calls and emails to provide information, resulting in effective business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
Office Admin
IBEW Local 270
Oak Ridge, TN
03.2021 - 03.2022
- Managed office operations, ensuring smooth workflow and adherence to deadlines, contributing to substantial improvements in team productivity.
- Streamlined document management processes, reducing retrieval time and enhancing information accessibility for all team members.
- Implemented a digital filing system, significantly improving document organization and accelerating access to critical information.
- Maintained accurate records and executed regular audits to ensure compliance with organizational standards, enhancing overall operational integrity.
- Performed administrative tasks such as filing paperwork and updating records in databases.
- Performed administrative duties associated with recruiting processes such as scheduling interviews between admissions officers and applicants.
- Managed range of administrative tasks by answering phones and responding to emails to keep office functioning.
- Provided administrative support to the Office Manager including scheduling meetings, preparing agendas and taking minutes.
Education
Bachelor of Science - Accounting
Western Governors University
03.2026
Associates of Science -
Roane State Community College
Associates of Arts -
Roane State Community College
Skills
- Microsoft Excel
- CRM software
- Problem solving
- Customer service
- Financial reporting
- Professional demeanor
- Time management abilities
- Problem-solving
- Product knowledge
- Team collaboration
- Administrative support
Timeline
Paraprofessional/Admin
Tennessee College of Applied Technology
02.2023 - 05.2025
Sales Administrator
Topgolf
05.2022 - Current
Office Admin
IBEW Local 270
03.2021 - 03.2022
Bachelor of Science - Accounting
Western Governors University
Associates of Science -
Roane State Community College
Associates of Arts -
Roane State Community College