Mary Warman
Winthrop,MASSACHUSETTS
Summary
Accomplished Front Desk Secretary at Mass General Hospital, adept in problem-solving and time management, enhanced unit efficiency by streamlining administrative processes. Elevated patient and staff satisfaction through meticulous attention to detail and superior organizational skills. Successfully trained new staff, demonstrating profound knowledge in maintaining hospital supplies.
Overview
6
6
years of professional experience
Work History
Front Desk Secretary on Labor and Delivery
Mass General Hospital
07.2022 - Current
- Provide administrative and clerical support to the unit.
- Ensure that communication in the unit among other staff members is efficient.
- Answer and direct all phonce calls the proper staff
- scheduale and book medical procedures
- Greet patients, various medical staff, and vistors.
- Assiting various staff like doctors and nurses with administrive tasks.
- Maintains patient confidentiality
- Order and maintain the supplies needed on the unit
- Help prepare patients for procedures by making sure all the proper meidcal paper work is completed properly
Assitant Deli Manager
Winthrop Marketplace
07.2018 - 07.2022
- Responsible for processing up to 100-300 customers per day
- Maintained professional interactions with customers, peers, and fellow managers, which aided in the development of clear communications and active listening skills.
- was able to move up from entry level cashier position to assistant manager.
- Trained new team members in proper food handling techniques, equipment usage, and company policies.
- Provided excellent customer service by addressing inquiries promptly and professionally while maintaining a helpful demeanor.
- Enhanced customer satisfaction by providing exceptional service and product knowledge.
- Increased sales through effective merchandising and attractive product displays.
Education
Associate of Arts - Health Sciences
North Shore Community College
Lynn, MA05.2024
Skills
- Problem-solving skills
- Time Management
- Maintaining hospital Supplies
Timeline
Front Desk Secretary on Labor and Delivery
Mass General Hospital
07.2022 - Current
Assitant Deli Manager
Winthrop Marketplace
07.2018 - 07.2022
Associate of Arts - Health Sciences
North Shore Community College