Summary
Overview
Work History
Education
Skills
Certification
Languages
Websites
Affiliations
Timeline
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Mary Watson

Provo,UT

Summary

Accomplished Financial Clerk Team Lead at Activz, adept in document translation and problem-solving. I bring a good track record of analyzing financial data and streamlining document organization. My bilingual proficiency and customer service excellence have been instrumental in enhancing client relations and team coordination.

Overview

11
11
years of professional experience
1
1
Certification

Work History

Financial Clerk Team Lead

Activz
Salt Lake City, Utah
07.2021 - Current
  • Translate emails and documents into Spanish for clients and other employees.
  • Have team meetings and one-on-ones to help my team stay on track and complete processes.
  • Utilized problem-solving skills to resolve discrepancies in team member work.
  • Generate various reports using spreadsheet software such as Excel.
  • Create detailed reports to analyze financial data.

Head Lifeguard and Swim Teacher

South Summit Aquatic & Fitness Center
Kamas, Utah
08.2013 - Current
  • Communicate with guests in Spanish when filing incident and accident reports.
  • In an occasional case, interpret for other lifeguards when communicating with pool patrons.
  • Instructed swim lessons, taught swimming techniques, and safety education to all ages of swimmers.

Customer Service Agent

Activz
Salt Lake City, UT
11.2020 - 07.2021
  • Spoke and communicated with clients in Spanish, occasionally translating documents they received from the company for them to better understand.
  • Managed workload independently with minimal supervision from team lead or manager.
  • Addressed customers courteously using suitable methods and problem-solving skills.

Education

Some College (No Degree) - Spanish Translation

Brigham Young University
Provo, UT

Skills

  • Document Review and Translation
  • Teamwork Abilities
  • Computer-Assisted Translation Tools
  • Cultural Awareness
  • Attention to Detail
  • Audiovisual Translation
  • Organizational Skills

Certification

  • Spanish Language Certificate from BYU Center for Language Studies

Languages

Spanish
Professional

Affiliations

  • Volunteer for Captions Requested - translate and add captions to videos on social media
  • Volunteer Translator for Family Search - translate documents and publications from English to Spanish

Timeline

Financial Clerk Team Lead

Activz
07.2021 - Current

Customer Service Agent

Activz
11.2020 - 07.2021

Head Lifeguard and Swim Teacher

South Summit Aquatic & Fitness Center
08.2013 - Current

Some College (No Degree) - Spanish Translation

Brigham Young University

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