Mary Watson
Clay City,KY
Summary
Dynamic customer service professional with a proven track record at Amazon, excelling in active listening and critical thinking. Adept at enhancing user experience and streamlining operations, I consistently resolved inquiries and improved satisfaction rates. Skilled in data entry, I thrive in fast-paced environments, ensuring accuracy and efficiency in all tasks.
Overview
23
23
years of professional experience
Work History
Customer Service Representative
Amazon
01.2012 - 11.2014
- Resolved customer inquiries through effective communication, ensuring satisfaction with products and services.
- Assisted customers in navigating online platforms, enhancing user experience and accessibility.
- Processed orders efficiently, maintaining accuracy to minimize errors and improve delivery timelines.
- Collaborated with team members to streamline workflow, increasing overall productivity in customer service operations.
Warehouse Worker
Amazon
08.2009 - 04.2011
- Operated forklifts and pallet jacks for efficient material handling.
- Loaded and unloaded shipments, ensuring accuracy in inventory management.
- Maintained cleanliness and organization of work areas to comply with safety standards.
- Assisted in training new employees on safety protocols and operational procedures.
Customer Service Representative
MCI Telecommunications
08.1998 - 07.2000
- Provided feedback on common issues to enhance training materials for new representatives, fostering continuous improvement.
- Utilized CRM systems to track interactions and ensure timely follow-up on customer requests and concerns.
- Adapted quickly to changing policies and procedures, demonstrating flexibility in a dynamic work environment.
- Trained new employees on best practices in customer engagement, promoting consistency in service quality.
Forklift Operator
W T Young
08.1994 - 08.1995
- Collaborated with team members to optimize warehouse layout for improved accessibility.
- Maintained accurate records of inventory movement using warehouse management systems.
- Implemented best practices for material handling, enhancing overall workflow efficiency.
- Supported management in inventory audits, ensuring accuracy in stock levels and reports.
Forklift Operator
Michaels Arts and Crafts
08.1993 - 04.1994
- Operated forklifts to transport materials efficiently throughout the warehouse.
- Conducted regular safety inspections on equipment to ensure compliance with company standards.
- Loaded and unloaded merchandise from delivery trucks, maintaining organized inventory flow.
- Assisted in training new staff on operational procedures and safety protocols.
Cashier
Hardy Oil
08.1991 - 07.1993
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product information and support.
- Maintained cleanliness and organization of checkout area to enhance customer experience.
- Balanced cash register at end of shifts, ensuring accuracy in cash handling.
Education
GED -
Powell Co High School
Stanton, KYAssociate of Science - Human Services
University of The Cumberlands
Williamsburg, Kentucky, KYSkills
- Customer service
- Active listening
- Critical thinking
- Data entry
Additional Information
I've worked for myself in areas of housekeeping and maintenance. Know how to operate a farm tractor and backhoe. I have been on countless farm type jobs from harvesting tobacco feeding and maintaining livestock to barn construction. I have basic vehicle mechanics skills, know how to do some basic household electrical repair and plumbing. I have never been given a job or task that I couldn't quickly become proficient doing.
Timeline
Customer Service Representative
Amazon
01.2012 - 11.2014
Warehouse Worker
Amazon
08.2009 - 04.2011
Customer Service Representative
MCI Telecommunications
08.1998 - 07.2000
Forklift Operator
W T Young
08.1994 - 08.1995
Forklift Operator
Michaels Arts and Crafts
08.1993 - 04.1994
Cashier
Hardy Oil
08.1991 - 07.1993
GED -
Powell Co High School
Associate of Science - Human Services
University of The Cumberlands