Mary Watson-Cordray
Bellingham,WA
Summary
Hardworking Sales Associate committed to driving high sales in both slow and busy shifts. Organized and patient individual polished in handling customer complaints and replenishing stock. Flexible and outgoing team player commended for demonstrating honesty and integrity with customers, team members and supervisors.
Engaging Sales Associate committed to providing outstanding customer service and maximizing sales. Focused on team support and customer relationship building. Persuasive and friendly individual poised to consistently exceed performance standards and sales targets.
Overview
8
8
years of professional experience
2001
2001
years of post-secondary education
Work History
Sales Associate
Spencer’s
Bellingham, WA
11.2022 - Current
- Assisted customers with product selections and provided recommendations.
- Attended weekly team meetings to review performance goals and objectives.
- Performed floor moves, merchandising, display maintenance and housekeeping to keep sales areas well-stocked, organized and current.
- Maintained store appearance by organizing merchandise and cleaning displays.
- Processed sales transactions accurately using point-of-sale systems.
- Collaborated with team members to restock inventory and manage product displays.
- Handled customer inquiries and resolved issues promptly and professionally.
- Promoted store promotions and loyalty programs to enhance customer engagement.
- Monitored inventory levels and communicated restocking needs to management.
- Helped customers find specific products, answered questions, and offered product advice.
- Greeted customers and provided exceptional customer service.
- Performed cashier duties such as accepting payments, issuing receipts and counting money-back change.
- Restocked shelves as needed to ensure sufficient inventory levels.
- Built and maintained relationships with peers and upper management to drive team success.
- Completed daily recovery tasks to keep areas clean and neat for maximum productivity.
Store Manager
Spirit Halloween
Bellingham , WA
08.2017 - 02.2023
- Managed daily store operations and ensured smooth workflow.
- Trained and supervised staff on customer service standards.
- Coordinated inventory management and restocking processes effectively.
- Implemented visual merchandising strategies to enhance store displays.
- Oversaw cash handling procedures and maintained financial accuracy.
- Developed staff schedules to optimize coverage during peak hours.
- Resolved customer inquiries and handled complaints professionally.
- Conducted regular team meetings to communicate goals and expectations.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Resolved customer complaints in a timely manner.
- Established customer service standards and monitored staff compliance.
Shift Manager
McDonald's Restaurant
Bellingham, Washington
12.2017 - 06.2022
- Supervised team members to ensure efficient restaurant operations.
- Managed shift schedules and employee assignments for optimal coverage.
- Trained new staff on customer service standards and operational procedures.
- Resolved customer complaints promptly to maintain satisfaction levels.
- Monitored food preparation processes for quality and safety standards.
- Developed and maintained positive working relationships with staff, customers, and vendors.
- Oversaw the training of new employees on customer service, product knowledge, and cash handling techniques.
- Ensured completion of all opening and closing duties were completed accurately according to established guidelines.
- Provided coaching and guidance to team members when necessary to improve performance.
- Assisted in resolving escalated customer service issues in a timely manner.
- Enforced safety standards throughout the store including proper use of equipment.
- Positioned skilled staff in key areas throughout shift to optimize department productivity.
- Reported employee behavioral issues, losses and customer complaints to upper-level management.
- Managed schedules, accepted time off requests and maintained coverage for shifts.
- Maintained cleanliness and organization of work area.
- Counted and balanced registers.
- Trained, managed and motivated employees to promote professional skill development.
Education
Squalicum High School
Bellingham, WASome College (No Degree) - Medical Assisting
Whatcom Community College
Bellingham Skills
- Some ASL
- Schedule Writing
- CPR
- Customer service
- Inventory management
- Point-of-sale systems
- Product recommendations
- Team building
- Employee training
- Cash handling procedures
- Outgoing personality
- Friendly and outgoing
- Goal oriented
- Verbal and written communication
- Calm demeanor
- Exceptional customer service
- Performance improvement
Timeline
Sales Associate
Spencer’s
11.2022 - Current
Shift Manager
McDonald's Restaurant
12.2017 - 06.2022
Store Manager
Spirit Halloween
08.2017 - 02.2023
Squalicum High School
Some College (No Degree) - Medical Assisting
Whatcom Community College