Summary
Overview
Work History
Education
Skills
Timeline
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Tammy Carrawell

Florissant,MO

Summary

To obtain a customer oriented position allowing me to utilize my experience as a professional, and further develop my communication and interpersonal skills.

Overview

24
24
years of professional experience

Work History

Debt Recovery Specialist

Specified Credit LLC
10.2019 - Current
  • Maintained high volume of calls and met demands of busy and productive group.
  • Worked in call center environment handling manual and automatically dialed outbound calls.
  • Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
  • Achieved performance goals on consistent basis.
  • Maximized revenue generation through consistent follow-up on accounts, applying persistence and professional communication skills to secure payments from unresponsive debtors.

Manager

rosenthal, morgan, and thomas, inc.
01.2008 - Current
  • Review collector queues to ensure proper file mechanics
  • Monitor calls to obtain performance measures
  • Conduct employee meetings to ensure all expectations are met
  • Strong leadership and communication skills
  • Exceeds daily, monthly, and quarterly goals
  • Efficient in resolving customer complaints in a courteous and timely manner.

Manager

Ardmore finance
01.2005 - 01.2008
  • Demonstrated problem solving by having a genuine interest while utilizing listening skills to determine the right solution for customers’ immediate needs
  • Responsible for the recruitment, and training in all positions
  • Assisted with the development of all operational procedures
  • Collections for unpaid accounts
  • Daily bank deposits
  • Responsible for document maintenance.

Collector

outsource group
01.2000 - 01.2005
  • Managed several thousand 3rd party medical accounts
  • Inspected insurance claims for proper payment
  • Utilized skip tracing software to locate individuals
  • Trained new employees to follow both FDCPA regulations and client policies
  • Successfully generated revenue through an automatic dialer, outbound calling, and incoming calls.

Education

Graduate -

hazelwood East High School
hazelwood, mo

Skills

  • Management
  • Training
  • Articulate
  • Collections
  • Skip Tracing
  • Customer Service
  • Self Motivated
  • Enthusiastic
  • Conflict Resolution
  • FDCPA Certified
  • Organized

Timeline

Debt Recovery Specialist

Specified Credit LLC
10.2019 - Current

Manager

rosenthal, morgan, and thomas, inc.
01.2008 - Current

Manager

Ardmore finance
01.2005 - 01.2008

Collector

outsource group
01.2000 - 01.2005

Graduate -

hazelwood East High School

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