Summary
Overview
Work History
Education
Skills
Accomplishments
Timeline
Hi, I’m

Mary Wesby

Yonkers,New York

Summary

Accomplished Cosmetologist and Manager of Operations with a proven track record at Macy's Department Store, enhancing client satisfaction and streamlining operations. Skilled in active listening and licensed cosmetology, I've successfully managed budgets and implemented cost-saving initiatives, significantly improving customer service and operational efficiency. Results-focused [Job Title] dedicated to maximizing satisfaction and retention with proactive attention to individual customer needs. Smoothly handles questions and resolves concerns with great problem-solving abilities and attention to detail. Multitasks and manages time well to consistently meet performance targets. Certified Hairstylist with extensive customer service background. Successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Certified Hairstylist with extensive customer service background successful at exceeding salon product sales goals through persuasive client consultations. Motivated by love of aesthetic improvement and desire for customer satisfaction. Hardworking [Job Title] bringing [Number]+ years of experience. Effectively bring in new customers and maximize loyalty by delivering exceptional service to every guest. Knowledgeable about keeping clean, well-stocked and properly sanitized stations. Talented professional with keen eye for detail, adept in creating wide range of hairstyles that complement individual facial features .Experienced in providing high-end cosmetology services to clients in fast paced salon environment. Agile with strong attention to detail and excellent customer service skills.

Overview

30
years of professional experience

Work History

Macys Department Store

Cosmetologist
09.2024 - 09.2024

Job overview

  • Maintained a clean and hygienic work environment by following strict sanitation guidelines and procedures.
  • Booked appointments, answered phones, greeted clients, handled payments, and created client service tickets.
  • Demonstrated high level of customer service to increase retention and satisfaction.
  • Processed payments, entering sales in register for prompt customer service.
  • Demonstrated exceptional time management skills by efficiently scheduling appointments and managing multiple clients simultaneously.
  • Kept work areas, tools, and equipment clean and properly sanitized to minimize disease transfer and health risk of shared environment.
  • Supported reception desk, receiving phone calls, entering appointments, and collecting payments for services rendered.
  • Enhanced client satisfaction by providing personalized cosmetology services based on individual needs and preferences.
  • Collaborated with team members to ensure a seamless and enjoyable customer experience for all salon clients.

Sears

Manager of Operations
05.1994 - 05.2021

Job overview

  • Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
  • Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
  • Identified and resolved unauthorized, unsafe, or ineffective practices.
  • Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.
  • Implemented cost-saving initiatives, reducing overall operational expenses without compromising service quality.
  • Improved customer satisfaction ratings by ensuring prompt resolution of issues and concerns.

Education

Old Dominion University Global
Norfolk, VA

from English

University Overview

Montefiore
Mt Vernon, New York

Bachelor Of Science from Nursing
10.2024

University Overview

Tidewater Community College
Norfolk, VA

Bachelor from Mathematics
10.2024

University Overview

Bachelor of Science

Masters in business

PhD education

Minor Nursing school

Norfolk State University
Norfolk, VA

Bachelor Of Science from Business
10.2024

University Overview

Metropolitan College
Brooklyn, NY

Bachelor from Accounting
10.2024

University Overview

Western Governor University
Utah

from Elementary Teacher
09.2024

University Overview

City College
Yonkers, NY

Master Of Science from Education
05.2024

University Overview

Skills

  • Social skills
  • Friendly Communication
  • Active Listening
  • Licensed Cosmetologist
  • Scheduling appointments

Accomplishments

Accomplishments
  • Supervised team of Number staff members.
  • Achieved Result by introducing Software for Type tasks.
  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Achieved Result by completing Task with accuracy and efficiency.
  • Collaborated with team of Number in the development of Project name.

Timeline

Cosmetologist
Macys Department Store
09.2024 - 09.2024
Manager of Operations
Sears
05.1994 - 05.2021
Old Dominion University Global
from English
Montefiore
Bachelor Of Science from Nursing
Tidewater Community College
Bachelor from Mathematics
Norfolk State University
Bachelor Of Science from Business
Metropolitan College
Bachelor from Accounting
Western Governor University
from Elementary Teacher
City College
Master Of Science from Education
Mary Wesby