Summary
Work History
Education
Skills
Timeline
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Mary Wesela

Casselberry,FL

Summary

Proven leader in retail management, notably with UNTUCKit, where I spearheaded initiatives to enhance store performance and customer satisfaction. Skilled in problem-solving and customer engagement, I drove operational improvements and team accountability, significantly impacting sales and service quality. My approach blends strategic merchandise management with a focus on fostering a professional and collaborative work environment.

Work History

Assistant Store Manager

UNTUCKit
  • Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
  • Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
  • Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
  • Rotated merchandise and displays to feature new products and promotions.
  • Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
  • Walked through store areas to identify and proactively resolve issues negatively impacting operations.

Department Manager

Neiman Marcus Last Call
  • Oversaw inventory management processes, maintaining optimal stock levels while minimizing waste and losses due to shrinkage or obsolescence.
  • Collaborated with other departments to ensure seamless coordination in achieving company-wide objectives.
  • Improved customer satisfaction rates through attentive service, prompt issue resolution, and continuous process improvements.
  • Maintained a professional work environment by addressing conflicts proactively and fostering open communication among staff members.
  • Established clear performance expectations for staff members which led to increased accountability.
  • Evaluated employee performance fairly and accurately, rewarding hard work while addressing areas needing improvement.

Education

Bachelor Of Arts - Illustration

Columbus College of Art And Design
Columbus, OH

Skills

  • Problem-solving
  • Customer service
  • Customer experience
  • Customer service and engagement

Timeline

Assistant Store Manager

UNTUCKit

Department Manager

Neiman Marcus Last Call

Bachelor Of Arts - Illustration

Columbus College of Art And Design

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Mary Wesela