Mary West
Seville,OH
Summary
Results-driven healthcare manager with a proven track record in enhancing patient care and operational efficiency. Expertise in decision-making, compliance, and quality assurance, ensuring high standards in service delivery.
Overview
2011
2011
years of professional experience
1
1
Certification
Work History
Manager
Visiting Nurses Association
Cleveland, OH
1987 - 06.2010
- Led operational strategy to enhance patient care services and optimize resource allocation.
- Developed training programs for staff to improve compliance with healthcare regulations and best practices.
- Oversaw recruitment and retention strategies, fostering a supportive environment for nursing staff development.
- Analyzed performance metrics to identify areas for improvement, driving initiatives that increased efficiency.
- Implemented quality assurance protocols to ensure consistency in patient service delivery and satisfaction.
- Streamlined communication processes between multidisciplinary teams to facilitate better patient outcomes.
Weekend Supervisor
Visiting Nurses Association
Cleveland, OH
01.2007 - 06.2009
- Supervised team of nurses, ensuring high-quality patient care during weekend shifts.
- Coordinated schedules and assigned tasks to optimize staff efficiency and service delivery.
- Monitored compliance with healthcare standards, enhancing safety protocols for patient interactions.
- Provided training and mentorship to new staff, fostering a collaborative work environment.
Manager, Telehealth Dept
Visiting Nurses Association
Cleveland, OH
02.2006 - 01.2007
- Led operational improvements to enhance patient care delivery and efficiency across multiple teams.
- Developed training programs for staff to ensure compliance with healthcare regulations and best practices.
- Oversaw budget management, optimizing resource allocation for maximum operational effectiveness.
- Implemented quality assurance measures to maintain high standards in patient services and outcomes.
Education
Bachelor of Science - Nursing
St. Johns College
Cleveland, Ohio01-1977
Skills
- Customer service
- Team leadership
- Time management
- Decision-making
Detail oriented
Certification
- Certified [Job Title], [Company Name] - [Timeframe]Ad
- Certified [Job Title], [Company Name] - [Timeframe]a
Timeline
Weekend Supervisor
Visiting Nurses Association
01.2007 - 06.2009
Manager, Telehealth Dept
Visiting Nurses Association
02.2006 - 01.2007
Manager
Visiting Nurses Association
1987 - 06.2010
Bachelor of Science - Nursing
St. Johns College