Mary West

Achieved operational excellence by managing three departments at Odessa Medical Group. Enhanced patient satisfaction by supervising front desk operations and supporting staff and providers. Elevated team performance through targeted training in customer service and front desk skills. Cultivated a productive work environment by collaborating closely with staff to streamline workflow.

Oversaw daily operations to enhance patient flow and service quality.

Implemented process improvements, reducing appointment scheduling errors.

Developed training programs that increased staff efficiency and engagement.

Enhanced collaboration with pharmaceutical companies to streamline drug studies through effective staff management. Improved operational workflow by overseeing daily activities and ensuring efficiency. Achieved accurate documentation through effective appointment scheduling and data entry management. Maintained high standards of organization in study records to support compliance and tracking. Ensured availability of study medications by effectively managing inventory levels.

Coordinated participant recruitment and enrollment for clinical trials, ensuring adherence to protocol guidelines.

Managed study documentation and regulatory submissions, maintaining compliance with GCP and FDA regulations.

Developed and implemented training programs for new staff on clinical trial procedures and best practices.

Collaborated with providers to ensure high-quality patient care. Organized and maintained inventory of supplies and samples to support efficient operations. Ordered supplies and medications as needed. Learned to draw blood and process it for the lab. Worked the front desk and provided customer service. Gave injections, called in prescriptions under the providers' supervision. Maintained accurate records by filing completed dictation in patient charts.

Administered patient assessments and collected vital signs to ensure accurate health records.

Coordinated patient scheduling and managed appointment logistics for optimal clinic flow.

Assisted in the preparation of exam rooms, maintaining a sterile environment for patient safety.