MARY WILLIAMS
Denver,CO
Summary
Highly organized Administrative Professional with expertise in executive support, document management, and workflow optimization. Proven ability in scheduling, event coordination, and data organization, utilizing proficiency in Microsoft Office and Google Workspace. Demonstrated skill in handling confidential information, streamlining processes, and fostering team efficiency. Committed to creating seamless and organized work environments that effectively support business operations.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Administrative Assistant - Industry Partnerships
Metropolitan State University of Denver
01.2024 - Current
- Managing calendars and scheduling meetings
- Preparing and organizing documents, reports, and presentations
- Data entry and maintaining records
- Ordering office supplies and managing inventory
- Drafting and proofreading emails, memos, and correspondence
- Coordinating travel arrangements and itineraries
- Assisting with event planning and logistics for over 500 students
- Using Microsoft Office (Word, Excel, PowerPoint, Outlook) or Google Workspace
- Troubleshooting basic IT issues or liaising with IT support
- Coordinate daily schedules and meetings for increased team efficiency.
- Organized and maintained office files, supporting smooth operations.
- Improved communication by managing email correspondence and phone inquiries.
- Prepared documents and reports to enhance office productivity.
Administrative Assistant
Fitzsimons Innovation Community
12.2021 - 01.2024
- Managed scheduling and daily operations, ensuring seamless communication across teams, leadership and 85 companies.
- Drafted, formatted, and reviewed documents, improving clarity, accuracy, and compliance with company standards.
- Recorded and transcribed board meeting minutes, capturing key decisions, action items, and follow-ups.
- Prepared and distributed agendas and materials for board and executive meetings, ensuring participants were well-informed.
- Coordinated high-level meetings and stakeholder engagements, managing logistics and ensuring smooth execution.
- Maintained and updated records, ensuring data integrity, version control, and compliance with internal policies.
- Monitored action items from meetings, following up to ensure timely completion and accountability.
- Managed executive calendars, scheduling and prioritizing appointments, deadlines, and strategic discussions.
- Oversaw event logistics, including venue coordination, catering, and technical setup for board meetings and conferences.
- Implemented workflow systems, optimizing operations and enhancing administrative efficiency.
- Ensured confidentiality of sensitive information, adhering to strict data privacy and security protocols.
- Assisted in project coordination, tracking deadlines and deliverables to support operational goals.
- Identified inefficiencies and recommended process improvements, enhancing productivity and resource management.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
Claims Specialist
210 Home Buyers Warranty
11.2020 - 12.2021
- Responded to 50+ daily inquiries via phone and email, providing clear and accurate information to customers and stakeholders.
- Explained warranty policies and coverage details to builders, homeowners, and sales representatives, ensuring compliance with company standards.
- Managed case files and administered the warranty resolution process, gathering documentation and facilitating dispute resolution.
- Investigated claims and coordinated with internal teams, ensuring timely and fair resolution of warranty issues.
- Maintained detailed records of customer interactions, ensuring accurate documentation and adherence to company policies.
- Provided excellent customer service, addressing concerns and offering solutions to enhance client satisfaction.
Guest Experience Specialist
Sonder
01.2019 - 03.2020
- Utilized SaaS platforms, including Slack, Asana, and Gladly, to streamline communication and task management.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Created, tracked, and processed invoices and compensation records using Excel, ensuring accuracy and compliance with financial procedures.
- Managed and organized tasks in Asana, assisting customers and cross-functional teams in resolving service requests efficiently.
- Collaborated with internal teams, leveraging digital tools to enhance productivity and workflow coordination.
- Maintained accurate documentation of transactions and service interactions, ensuring seamless customer support.
Education
B.A. - English and Multicultural Studies
Metropolitan State University of Denver
Denver, CO2015
Skills
- Administrative support
- Calendar management
- Office coordination
- Document preparation
- Email correspondence
- Data entry
- File organization
- Meeting scheduling
- Phone communication
- Customer interaction
- Time management
- Event planning
Certification
Notary Public Certification, Colorado Secretary of State
Timeline
Administrative Assistant - Industry Partnerships
Metropolitan State University of Denver
01.2024 - Current
Administrative Assistant
Fitzsimons Innovation Community
12.2021 - 01.2024
Claims Specialist
210 Home Buyers Warranty
11.2020 - 12.2021
Guest Experience Specialist
Sonder
01.2019 - 03.2020
Notary Public Certification, Colorado Secretary of State
B.A. - English and Multicultural Studies
Metropolitan State University of Denver
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